Direct Mail Account Manager (Perm)

Kings Recruitment Consultants; Crawley; On-site; GBP 34,000 - 40,000; Full time

Job summary

A leading recruitment consultancy seeks a Direct Mail Account Manager in Crawley. The role involves managing client relationships and ensuring high standards in print communications. Candidates should bring a strong account management background ideally in direct mail, focus on customer satisfaction, and robust communication skills.

Qualifications

• Strong background in account management within the direct mail industry.
• Excellent MS Office capability, specifically with Microsoft Excel and mail merge.
• Ability to work under pressure and deliver results.

Responsibilities

• Build good working relationships with clients and stakeholders.
• Prepare quotations for client's print requirements.
• Monitor client orders ensuring timely delivery.

Skills

Customer Service

Communication

Problem Solving

Attention to Detail

Teamwork

Tools

Microsoft Excel

Job description

Direct Mail Account Manager - Crawley - 9.00am-5.30pm or 8.30am-5.00pm

Title: Direct Mail Account Manager

Hours:9am – 5.30pm or 8.30am - 5pm (37.5 hour week)

Salary: Up to £40,000

Job Ref: 33207

A fabulous opportunity has arisenfor an experienced Account Manager to join our clients direct mail facility. Ideally the successful candidate will have a strong background in account management within the direct mail industry. The Account Manager will be expected to support with all aspects ofthe management, development and delivery of the customers print communications and will strategically grow relationships with customers.

Candidate Responsibilities:

• Build good working relationships with clients, multiple stakeholders, including key client representatives, business end users, designers, suppliers, production and operations teams.
• Preparation of quotations for clients for their various print requirements.
• Work closely with designers and suppliers to create artwork to the clients specification.
• Monitor client orders, ensuring prompt delivery within the specified timeframe, communicating any delays.
• Manage client enquiries with customer satisfaction being the key priority.
• Maintain stock levels and keeping a tight handle on any packaging requirements for the business.

Ideally you will have:

• The desire to deliver a high level of customer service.
• Excellent communication and problem solving skills.
• Eye for detail and ability to spot potential problems before they occur.
• An enthusiastic and flexible attitude, highly motivated and with a sound work ethic.
• A team player, able to work under pressure and deliver results.
• Good all round MS office capability with emphasis on Microsoft Excel. Experience of mail merge and working with pdf artwork advantageous.