Direct Mail Account Manager

TN United Kingdom; England; On-site; GBP 23,000 - 28,000; Full time

Job summary

An established industry player is seeking a Direct Mail Account Manager to join their dynamic team in North West England. This role involves managing client relationships and ensuring the successful delivery of direct mail projects within the financial services sector. The ideal candidate will thrive in a fast-paced environment, possess strong project management skills, and be adept at interpreting client briefs. You will play a crucial role in driving growth by identifying new commercial opportunities and ensuring adherence to quality standards. If you are proactive, detail-oriented, and passionate about delivering exceptional service, this opportunity is perfect for you.

Qualifications

• Experience in account management within the financial services industry.
• Ability to manage projects from inception to production.

Responsibilities

• Develop and maintain rapport with key client stakeholders.
• Manage end-to-end production workflow and direct mail campaigns.
• Support preparation for monthly client contract review meetings.

Skills

Client Management

Project Management

Data Handling

Direct Mail Production

Effective Communication

People Management

Proactive Approach

Job description

Social network you want to login/join with:

Direct Mail Account Manager, North West England

Client:

Location:

North West England, United Kingdom

Job Category:

-

EU work permit required:

Yes

Job Reference:

a1f119be0cc3

Job Views:

10

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

Job Title: Direct Mail Account Manager

Salary: Up to £28,000 per annum

Location: North West England

Reference: J3086

Contact:

Telephone: [phone]

Categories: , , , ,

As part of our client’s growth, they are looking to recruit an experienced Account Manager. Supporting the delivery of a client-specific account in the financial services industry, you will assist in processing new initiatives, direct mail, and general day-to-day work passing through the team.

You will ensure all projects are delivered successfully, managing internal and external communications effectively. This includes briefing various company departments, using in-house systems, and standard workflow procedures. The ability to identify new commercial opportunities within the account is crucial for driving growth.

An Account Manager must be able to work in a fast-paced, high-volume environment, and should be experienced in dealing with data queries and liaising with a Production Team.

Key responsibilities

• Develop and maintain rapport with key client stakeholders to manage expectations and ensure value-added service provision. Deliver against client KPIs and targets to meet contractual obligations.
• Establish and maintain tactical relationships with clients, applying a commercial and value-added approach to briefings. Ensure meaningful and timely communication.
• Manage end-to-end production workflow, including communications with clients. Follow quality procedures throughout the production cycle. Ensure timely, specified, and budget-compliant delivery of products.
• Manage direct mail campaigns and the entire process from data handling to mailing components and delivery.
• Support preparation for monthly client contract review meetings and identify client development opportunities.
• Engage with suppliers to ensure partnership working, promptly addressing issues and collaborating on remedial actions.
• Ensure all production activities adhere to commercial strategies and guidelines.
• Achieve business and account objectives through adherence to processes and systems.

Skills required

• Ability to interpret client briefs and change requests via face-to-face or email, managing projects from inception to production.
• Manage client expectations regarding timescales and deliverables.
• Understanding of data, direct mail production, and print production processes.
• Knowledge of data management, processing principles, and proficiency with computerized systems.
• Understanding of contractual requirements, including pricing structures, SLAs, and measurement.
• Ability to work collaboratively and independently.
• Proactive approach with a willingness to learn and improve processes for efficiency.
• Effective communication skills and ability to build rapport across departments.
• People management skills to liaise with colleagues and client contacts.
• Effective workload management, with a focus on growth and development.
• Flexibility in workload and task allocation to meet client demands.