Direct Care Payments Payroll Account Manager

Tate; Potters Bar; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Hybrid working

34-hour week

Birthday leave

Life Assurance

Private health insurance after 2 years

Well-being app access

Office dog

Job summary

Tate is hiring a Payroll & Client Services Administrator to join our hybrid team in Potters Bar. The role blends payroll support, admin and client service to help fund and manage payments for care services across the UK.

You will handle payroll tasks, maintain records and respond to inquiries with professionalism and empathy, while working within a 34-hour week and onsite/hybrid setup.

Qualifications

• Experience with payroll or financial administration in social care settings.
• Familiarity with Direct Payments, Personal Health Budgets or Personal Budgets.
• Able to handle admin tasks accurately and with empathy.

Responsibilities

• Process payroll and payment-related admin tasks.
• Maintain accurate client and financial records.
• Assist carers and service users with payroll queries via phone/email.
• Support colleagues with documentation and deadlines.

Skills

Payroll administration

Admin experience

Direct Payments

Personal Health Budgets

Personal Budgets

Care sector knowledge

Customer service

Job description

Payroll & Client Services Administrator

Potters Bar (EN6) Hybrid Working 29,614 + Salary Review After Probation 34-Hour Week Office hours

Have you worked with Direct Payments, Personal Health Budgets, Personal Budgets, in Social, Care or Healthcare setting in administration, payroll or finance and are looking for a role where you can genuinely make a difference?

We're recruiting on behalf of a specialist organisation that supports service users and carers across the UK by managing funded payroll and payment services. Their work helps ensure individuals receive the support they need, and carers get paid accurately and on time, making this a rewarding opportunity to join a business where people are always at the heart of the service.

What's On Offer

• Starting salary of 29,614
• Salary increase following successful completion of probation
• Hybrid working arrangement
• 34-hour working week
• Monday to Thursday: 9.00am to 5.00pm
• Friday: 9.00am to 4.00pm
• One-hour lunch break each day
• 20 days annual leave plus Bank Holidays
• Additional Christmas leave at the discretion of the business
• Your birthday off each year
• Life Assurance at three times annual salary
• Private Health Insurance after two years' service
• 24/7 access to a well-being support app
• Easily accessible office location with train and bus links into Potters Bar
• A well-loved office dog who is very much part of the team!

About the Role

This is a varied position combining administration, payroll support, client service and financial processing.

You'll work closely with colleagues, carers, service users and clients across the UK, providing support primarily by telephone and email. Accuracy is important, but equally important is your ability to offer a professional, helpful and empathetic service.

Typical responsibilities include:

• Processing payroll and payment-related administration
• Maintaining accurate client and financial records
• Responding to telephone and email enquiries
• Supporting carers and service users with payroll and payment queries
• Updating systems and documentation
• Ensuring information is processed accurately and efficiently
• Working collaboratively with colleagues to manage workloads and deadlines

Training & Support

You don't need to know everything on day one.

A comprehensive induction programme will be provided, including approximately 4 to 6 weeks of office-based training where you'll spend time observing experienced colleagues and gaining practical hands-on experience.

Following your induction, you'll move onto the team's hybrid working arrangement and continue to receive ongoing support and development.

Who We're Looking For

We'd particularly like to hear from candidates who have accounts and admin experience having worked within:

• Direct Payments services
• Personal Health Budgets
• Personal Budgets
• Adult Social Care
• Care homes
• Domiciliary care or home care agencies
• Local authority community care teams
• Healthcare
• Payroll, finance or accounts functions supporting care services specifically

You’ll be naturally organised, calm under pressure and capable of managing a busy workload in a methodical way. This role would suit someone who enjoys helping people, is highly accurate and takes pride in delivering excellent service.

You’ll be sure to bring:

• Administration, payroll, finance or accounts experience from the care industry or social services
• Knowledge of Direct Payments, care funding schemes or personal care budgets
• Strong organisational and prioritisation skills
• Excellent attention to detail
• Good written and verbal communication skills
• A proactive and supportive approach
• Confidence working with multiple tasks and deadlines

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.