Digital Workspace Technician

1st Central; Manchester; Hybrid; GBP 32,000 - 46,000; Full time

Job summary

1st Central is seeking an experienced Digital Workspace Technician to join our UK IT team on a 12-month fixed-term contract. You’ll own 1st and 2nd line incidents, deliver practical technical guidance, and keep colleagues productive through strong support and automation initiatives.

You’ll work in a hybrid setup with offices in Haywards Heath and Salford Quays (Manchester), travel as needed, and contribute to Gen-AI driven improvements that reduce manual tasks and digital friction across the

Qualifications

• Diagnose, troubleshoot and resolve IT issues quickly and efficiently.
• Deliver high-quality end-user support and maintain a positive user experience.
• Leverage automation and AI to improve workflows and service delivery.
• Drive continual improvements through structured change management and process optimisation.
• Produce clear, accurate technical documentation and knowledge base articles.
• Communicate effectively with stakeholders at all levels, in writing and verbally.
• Plan and prioritise workloads to manage time effectively.
• Collaborate with IT teams, product managers and vendors to achieve goals.

Responsibilities

• Take ownership of 1st and 2nd line incidents and service requests.
• Resolve IT issues within SLAs and escalate when needed to maintain service continuity.
• Implement, manage and improve Digital Workplace technologies.
• Support colleagues by providing proactive IT guidance and issue resolution.
• Apply Gen‑AI and automation to reduce repetitive tasks and improve workflows.
• Collaborate with technology teams, end-users and compliance to align with policies.

Skills

Troubleshooting IT issues

End‑user support

Automation & AI

Change management

Technical documentation

Communication

Time management

Cross‑functional collaboration

Job description

At 1st Central, everything starts with our people.

As one of the UK’s leading motor and home insurers, we use smart technology, data and great service to make insurance fast, fair and simple for over 1.4 million customers. We’re proud to create an environment where people feel supported, trusted and able to grow - whether that’s developing new skills, taking on fresh challenges or making a real impact every day. If you’re looking for a role where you can make a difference, we’d love to hear from you.

Are you an experienced Digital Workspace Technician who loves solving problems and delivering great technical support?

Join us on a 12-month Fixed Term Contract and play a key role in supporting our modern digital workspace. You’ll take ownership of 1st and 2nd line incidents and service requests, drive efficiency by enhancing and improvising processes with automation, using your technical know-how to keep our colleagues connected, productive and supported.

You’ll resolve IT issues within agreed SLAs and escalate when necessary to keep services running smoothly. In addition, the role involves implementing, managing, and continuously improving Digital Workplace technologies, ensuring they integrate effectively with the wider IT landscape. You’ll deliver seamless IT support by proactively resolving technical issues, handling user calls, managing incidents and problems within SLAs, and provide clear, practical technical guidance. Collaboration with technology teams, end-users, product managers, IT security, and compliance ensures alignment with company policies and best practices.

A key focus of the role is leveraging Generative AI (Gen-AI) and automation to optimise workflows, enhance collaboration, and improve IT support, ultimately reducing digital friction and driving better business outcomes, helping to eliminate repeatable tasks, and reduce administrative overheads across workplace operations and the service desk.

We’re big on flexible hybrid working. Our teams are based in Haywards Heath (West Sussex) and Salford Quays (Manchester), and you’ll spend four days a week in one of our offices, so you’ll need to be comfortable with regular travel to your chosen location. The role follows a rotational shift pattern, with shifts between 7:30 am and 5:00 pm, alongside participation in our 24/7/365 on-call rota.

Core skills we’re looking for to succeed in the role:

• Technical Troubleshooting: Proven ability to diagnose, troubleshoot and resolve IT issues quickly and efficiently.
• End‑User Support: Passionate about delivering high-quality end-user support, ensuring a positive user experience.
• Automation & AI Adoption: Understanding of automation, scripting (PowerShell, Python), and AI‑driven IT solutions.
• Change Management & Continuous Improvement: Experience driving service improvements through process optimisation, automation and structured change management.
• Technical Documentation: Strong capability in producing, clear, accurate technical documentation and knowledge base articles.
• Communication Skills: Strong verbal and written communication skills, with the confidence to engage effectively at all levels.
• Time Management & Organisation: Excellent organisational skills with the ability to prioritise workloads and manage time effectively
• Cross‑Functional Collaboration: Works effectively with business stakeholders, IT teams, and 3rd party vendors to achieve shared goals.