Digital Workspace Engineer - AI & Automation (12m FTC)

1st Central; Manchester; Hybrid; GBP 32,000 - 46,000; Full time

Job summary

1st Central is seeking an experienced Digital Workspace Technician to join our UK IT team on a 12-month fixed-term contract. You’ll own 1st and 2nd line incidents, deliver practical technical guidance, and keep colleagues productive through strong support and automation initiatives.

You’ll work in a hybrid setup with offices in Haywards Heath and Salford Quays (Manchester), travel as needed, and contribute to Gen-AI driven improvements that reduce manual tasks and digital friction across the

Qualifications

• Diagnose, troubleshoot and resolve IT issues quickly and efficiently.
• Deliver high-quality end-user support and maintain a positive user experience.
• Leverage automation and AI to improve workflows and service delivery.
• Drive continual improvements through structured change management and process optimisation.
• Produce clear, accurate technical documentation and knowledge base articles.
• Communicate effectively with stakeholders at all levels, in writing and verbally.
• Plan and prioritise workloads to manage time effectively.
• Collaborate with IT teams, product managers and vendors to achieve goals.

Responsibilities

• Take ownership of 1st and 2nd line incidents and service requests.
• Resolve IT issues within SLAs and escalate when needed to maintain service continuity.
• Implement, manage and improve Digital Workplace technologies.
• Support colleagues by providing proactive IT guidance and issue resolution.
• Apply Gen‑AI and automation to reduce repetitive tasks and improve workflows.
• Collaborate with technology teams, end-users and compliance to align with policies.

Skills

Troubleshooting IT issues

End‑user support

Automation & AI

Change management

Technical documentation

Communication

Time management

Cross‑functional collaboration

Job description

1st Central is seeking an experienced Digital Workspace Technician to join our UK IT team on a 12-month fixed-term contract. You’ll own 1st and 2nd line incidents, deliver practical technical guidance, and keep colleagues productive through strong support and automation initiatives.

You’ll work in a hybrid setup with offices in Haywards Heath and Salford Quays (Manchester), travel as needed, and contribute to Gen-AI driven improvements that reduce manual tasks and digital friction across the