Digital Workplace Support Engineer - Consultancy

Hamilton Barnes Associates Limited; England; Remote; GBP 80,000 - 100,000; Full time

Job summary

A leading global IT service provider is seeking a Digital Workplace Support Engineer. In this role, you will manage IT incidents and provide hands-on support across various sites, working with teams to improve IT service quality. Ideal candidates will have experience with Windows 11, troubleshooting skills, and ITIL certification.

Benefits

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Qualifications

• Strong experience in Windows 11 and Microsoft 365 in enterprise environments.
• Excellent troubleshooting skills in networking and hardware.
• Effective communicator and proactive problem-solver.

Responsibilities

• Manage and resolve all End User IT incidents.
• Install, configure, and maintain End User devices.
• Collaborate with third-party vendors for hardware issues.

Skills

Windows 11

Microsoft 365

Troubleshooting

Networking (TCP/IP, DNS, DHCP, VPN)

Hardware (Dell Latitude, OptiPlex, Precision)

ITIL Foundation

Group Policy Management

Education

ITIL Foundation Certification

Job description

Are you ready to take the next step in your career as a Digital Workplace Support Engineer? Join one of the world's leading IT services, consulting, and business solutions organization. Founded in 1968, the company consistently ranks among the top global IT service providers. With a presence in over 50 countries, the company has built a reputation for delivering high-quality technology services across industries including banking, healthcare, telecommunications, and retail.

The leading consultancy firm partnered with a major automotive client and is looking for a skilled Digital Workplace Support Engineer to serve as the front line for managing and resolving end user IT incidents. This role involves hands-on support across various sites, working with internal teams and third-party vendors to improve IT service quality and incident reduction. The role is fully onsite and shift-based, including occasional bank holidays.

Want to be part of a team that thrives in excellence? Feel free to reach out and apply today!

Responsibilities:

• Manage, respond to and resolve all End User IT incidents and problems.
• Install, configure and maintain End User devices and applications.
• Address IT security threats and major incidents related to user devices.
• Work with third-party vendors (eg HP, Dell) to resolve hardware issues.
• Support technical aspects of IT projects to ensure timely and successful delivery.
• Carry out root cause analysis and problem management to reduce repeat incidents.
• Maintain service quality, meet SLAs, and work early/late shifts as needed.

Skills/Must have:

• Strong experience with Windows 11 and Microsoft 365 in enterprise environments.
• Excellent troubleshooting skills across networking (TCP/IP, DNS, DHCP, VPN) and hardware (Dell Latitude, OptiPlex, Precision).
• Familiarity with HP network printers and audio/video meeting room tech.
• ITIL Foundation certified, ideally with Incident/Problem Practitioner experience.
• Effective communicator, customer-focused, and proactive problem-solver.
• Comfortable working in a large, complex organisation with cross-team collaboration.
• Group Policy Management experience and strong organisational skills.

Benefits:

• View to Extension

Salary:

• £220 per day (Inside IR35)