ITSM Support Engineer/ServiceNow/Cloud Costings/SC Cleared

Experis UK; United Kingdom; Remote; GBP 80,000 - 100,000; Full time

Job summary

A leading company is seeking a Security Cleared ITSM Support Engineer to enhance cloud service management across platforms like Azure and AWS. The role involves improving service delivery and financial operations while ensuring compliance with policies. Join a collaborative team focused on technological excellence and apply your expertise in ITSM and cloud cost management.

Benefits

Competitive daily/hourly rates

Collaborative work environment

Qualifications

• Experience in ITSM, preferably with ServiceNow.
• Proficient in reporting tools like Power BI.
• Knowledge of AWS/Azure cost management tools.

Responsibilities

• Assist with incident, problem, and change management.
• Create dashboards to monitor operations and cloud finances.
• Monitor and analyze cloud expenses and optimize costs.

Skills

ITSM

Reporting Tools

AWS Cost Management

Azure Cost Management

Cloud Cost Optimization

English

French

Tools

ServiceNow

Power BI

Job description

Job Title: ITSM Support Engineer - Cloud Costings

Location: Remote | Rate: Market rates (Outside IR35) | Security Clearance: NATO/SC Clearance Required | Duration: 6+ months

Role Overview: My client is urgently seeking a Security Cleared ITSM Support Engineer to support their IT modernization efforts by enabling cloud service management across public cloud platforms (Azure, AWS, Microsoft 365). This includes improving service delivery, cost control, and operational efficiency through structured processes, dashboards, and collaboration within the Cloud Operations Center.

Key Responsibilities:

• ITSM Support: Assist with incident, problem, and change management; document and improve ITSM processes; collaborate with internal teams on service delivery.
• Reporting & Dashboarding: Create dashboards to monitor operations and cloud finances; report on KPIs, system performance, and incident trends; offer actionable insights for service improvement.
• Cloud Financial Operations: Monitor and analyze cloud expenses (AWS, Azure); optimize cloud resource costs; collaborate with finance teams on budgeting.
• Financial Management: Support planning, forecasting, invoice reconciliation; manage vendor contracts; ensure compliance with financial policies.
• Change Management: Track and support IT service changes; report change statuses and generate schedules; ensure change management procedures are followed.

Essential Skills:

• Experience in ITSM (e.g., ServiceNow)
• Proficient in reporting tools (e.g., Power BI)
• Knowledge of AWS/Azure cost management tools
• Familiarity with cloud cost optimization strategies
• Full professional English proficiency (French is a plus)

What We Offer:

• Competitive daily/hourly rates (paid in Euros)
• Outside IR35
• Collaborative and innovative work environment

Application Process:

To apply, submit your CV detailing your relevant experience. This role requires current SC Clearance or NATO clearance, so please ensure your eligibility before applying. Join us and be part of a team driving technological excellence.

We look forward to your application!

People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. We specialize in technology recruitment across niche markets including IT, Digital TV, Digital Marketing, Project & Programme Management, SAP, Digital & Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance, and Oil & Gas.