Digital Workplace Engineer

British Transport Police; Harrow; Hybrid; GBP 45,000 - 56,000; Full time

Benefits offered by this job

28 days annual leave

Family-friendly policies

Blue Light Card access

Salary sacrifice options

Rail season ticket loan

Pension scheme

Apprenticeships

Job summary

British Transport Police is seeking a Digital Workplace Engineer to join the Technology Department. You will support secure, scalable Microsoft 365 and Power Platform solutions, leveraging Dataverse, SharePoint Online, Copilot Studio and AI Agents to modernise our digital workplace.

You will design apps and automations, integrate with APIs and provide 3rd line support, while ensuring governance, security and user-focused delivery across a blended work arrangement.

Qualifications

• Microsoft Certified: Power Platform Fundamentals (PL-900)
• Microsoft 365 Fundamentals (MS-900)

Responsibilities

• Provide 3rd line technical expertise for Microsoft 365, Power Platform, SharePoint, Teams, Copilot and Digital Workplace services within an ITIL environment.
• Design, develop and support solutions using Power Platform, Dataverse, SharePoint Online, Copilot Studio, AI Agents and Microsoft 365 technologies.
• Develop model-driven and canvas apps, automations, integrations and intelligent solutions that improve business processes and employee experience.
• Act as a technical consultant, identifying opportunities to maximise value from Microsoft 365, AI, automation and low-code technologies.
• Engage with business stakeholders to understand requirements and deliver secure, scalable and user-focused solutions.
• Support the adoption of Copilot, AI Agents, chatbots and intelligent automation, while promoting best practice governance, security and compliance.
• Develop integrations using APIs, PowerShell, .NET, C#, JavaScript, TypeScript and React.
• Enhance FreshService and other business platforms through automation, self-service and process improvements.
• Ensure solutions are tested, documented and approved in line with internal standards.
• Manage incidents, service requests and problem investigations to agreed SLAs and support wider Digital Workplace workstreams.
• Monitor platform adoption, performance and user feedback to drive continuous improvement and innovation.

Skills

Power Platform

Dataverse

Microsoft 365

Power Apps

Power Automate

Power BI

SharePoint Online

Teams

Copilot Studio

AI Agents

C#

.NET

PowerShell

JavaScript

HTML

CSS

JSON

REST APIs

TypeScript

React

Azure

Identity and Access Management

Security and governance

Education

Microsoft Certified: Power Platform Fundamentals (PL-900)

Microsoft 365 Fundamentals (MS-900)

Job description

Job Introduction

Salary: Up to £50,544.07 per annum (£41267.45 basic salary plus non-contractual/ non-pensionable £4,501.62 SFIA Supplement Allowance and £4755.00 London Allowance)

Contract Type: Permanent

Location: Force Headquarters - London

Type of Working Arrangement: Blended approach of home and office-working is available

Hours: This is a full-time role (37 hours per week)

British Transport Police (BTP) is the national police force for the rail network throughout Great Britain. We are the ‘Guardians of the Railway,’ putting passenger safety at the heart of what we do. Our values are simply: We Care, We Do the Right Thing, We Strive to Be Better Every Day, We Are One BTP, and We Are Proud to Protect. Join us and help create an environment where we can all be our best every day.

The Opportunity

British Transport Police have an opportunity for a Digital Workplace Engineer to join the Technology Department. As a key part of the Digital Workplace Solutions Team with BTP, you will be instrumental in supporting the development of secure and robust solutions within Microsoft Power Platform, as well as delivering solutions that make the best use of our M365 E5 licencing, and the capabilities of Azure. You will join the team at a time of growth, initially supporting the delivery of a new case file management platform.

What You'll Be Doing

• Provide 3rd line technical expertise for Microsoft 365, Power Platform, SharePoint, Teams, Copilot and Digital Workplace services within an ITIL environment.
• Design, develop and support solutions using Power Platform, Dataverse, SharePoint Online, Copilot Studio, AI Agents and Microsoft 365 technologies.
• Develop model-driven and canvas apps, automations, integrations and intelligent solutions that improve business processes and employee experience.
• Act as a technical consultant, identifying opportunities to maximise value from Microsoft 365, AI, automation and low-code technologies.
• Engage with business stakeholders to understand requirements and deliver secure, scalable and user-focused solutions.
• Support the adoption of Copilot, AI Agents, chatbots and intelligent automation, while promoting best practice governance, security and compliance.
• Develop integrations using APIs, PowerShell, .NET, C#, JavaScript, TypeScript and React.
• Enhance FreshService and other business platforms through automation, self-service and process improvements.
• Ensure solutions are tested, documented and approved in line with internal standards.
• Manage incidents, service requests and problem investigations to agreed SLAs and support wider Digital Workplace workstreams.
• Monitor platform adoption, performance and user feedback to drive continuous improvement and innovation.

What You'll Bring To The Team

• Proven experience delivering solutions using Power Platform, Dataverse and Microsoft 365 technologies.
• Experience with Power Apps, Power Automate, Power BI, SharePoint Online, Teams, Copilot and Copilot Studio.
• Experience building or supporting AI Agents, chatbots, intelligent automation and low-code solutions.
• Experience with C#, .NET, PowerShell, JavaScript, HTML, CSS, JSON, REST APIs, TypeScript and React.
• Strong understanding of Microsoft 365, Azure, Identity and Access Management, security and governance.
• Knowledge of Power Platform governance, ALM, licensing, AI governance, data protection and compliance requirements.
• Experience working in a regulated or similar enterprise environment.
• Excellent stakeholder engagement, presentation, communication, analytical and problem-solving skills.
• Ability to work independently and collaboratively within cross-functional teams.
• A passion for innovation, automation and improving employee experience.

Essential Qualifications

• Microsoft Certified: Power Platform Fundamentals (PL-900)
• Microsoft 365 Fundamentals (MS-900)

Desirable Qualifications

• PL-200 Power Platform Functional Consultant
• PL-400 Power Platform Developer
• MS-102 Microsoft 365 Administrator
• AZ-900 Azure Fundamentals
• AI-900 Azure AI Fundamentals
• Copilot Studio, AI Agent and Power Automate Applied Skills certifications

What We Offer

• 28 days annual leave plus bank holidays, increasing to 30 days after 5 years.
• Family-friendly policies, including up to 26 weeks paid maternity and adoption leave.
• Bespoke benefits platform and Blue Light Card access.
• Salary sacrifice options for cycles, home technology, gym membership, and electric vehicles.
• Interest-free annual rail season ticket loan after 6 months.
• Access to the Transport Benevolent Fund for health, welfare and financial support.
• Development opportunities, including fully funded apprenticeships.
• Excellent Pension scheme: We offer the BTP GPP Police Staff Pension Scheme, administered by Royal London. This group personal pension plan is available to all police staff and is a defined contribution scheme. It provides the flexibility to vary your pension contributions from 4.4% to 12% of your salary. For more information, visit the Royal London dedicated pension page or email us at [e-mail]. Note: If you are an existing member of Police Staff in the RPS, your pension will not be affected

Additional Information

Further information about this vacancy can be found in the attached job description.

Vetting-

Successful applicants will be required to pass Management Vetting and Security Clearance checks (SC) (5 years minimum UK residency required), including full background and financial disclosure.

Medical:

We'll ask for relevant health and medical history details to support employee wellbeing.

References:

We'll ask for references to cover the past 5 years.

Inclusion & Diversity

We are committed to building a workforce where everyone feels they belong.

We welcome applications from people of all backgrounds, identities and lived experiences. Diversity strengthens our teams, improves our services and helps us better represent and support the communities we serve.

We are proud to be an inclusive employer and strive to create a workplace that is fair, respectful and accessible to all.

We actively work to challenge discrimination, remove barriers and ensure equity throughout our recruitment and employment practices.

If you need any reasonable adjustments during the recruitment or selection process, please let us know - we are happy to support you.

Your talent, your potential, and your unique perspective matter here.

Join Us

Ready to take the next step in your career? At BTP, you'll have the opportunity to grow, make a real impact, and be part of something extraordinary.

Find out why BTP could be the perfect fit for you - About Us - British Transport Police.

Curious about what life at BTP is really like? Hear directly from our people and discover what makes working here so rewarding. Explore real stories on our blog: Our Stories - British Transport Police.

For further information, please contact our Resourcing Team at [e-mail].