Digital Transformation Programme Lead (Nonprofit)

CareerPoster; London Borough of Southwark; Hybrid; GBP 60,000 - 65,000; Full time

Job summary

The Third Age Trust is implementing the Digital Services for u3as (DSU) programme in London with hybrid working and occasional UK travel. The Programme Manager will lead end-to-end delivery across three tiers, from procurement to rollout, ensuring alignment with governance and budgets.

You'll coordinate stakeholders, manage the programme budget, and oversee data migration and integrations, while supporting user adoption and change management for volunteers and staff across UK u3as.

Qualifications

• Proven end-to-end CRM/membership implementation experience.
• Experience delivering multi-workstream digital change.
• Experience procuring and managing third-party software.
• Experience managing multiple projects with budgets, timelines, risks.
• Experience piloting and phased rollout to many independent users/sites.
• Experience leading business change including stakeholder engagement, training and adoption.
• Experience overseeing data migration and User Acceptance Testing (UAT).

Responsibilities

• Develop and maintain an integrated programme plan with milestones.
• Manage parallel workstreams, dependencies and resources.
• Maintain change control over scope, cost and timescales.
• Develop and monitor the programme budget; collaborate with Finance.
• Lead procurement of platforms and suppliers in line with governance.
• Plan data cleansing and migration; ensure secure data flows.
• Coordinate testing and pilot activities; approve go-live decisions.
• Deliver change communications and training; establish volunteer champions.
• Maintain governance, risk, and reporting; provide board updates.
• Define benefits realisation and handover plan.

Skills

Planning

Stakeholder management

Communication

Analytical thinking

Attention to detail

Education

PRINCE2/ MSP / PMQ or AgilePM qualification

Tools

Zoho CRM

Salesforce

Microsoft Dynamics 365

Job description

The Third Age Trust is implementing the Digital Services for u3as (DSU) programme in London with hybrid working and occasional UK travel. The Programme Manager will lead end-to-end delivery across three tiers, from procurement to rollout, ensuring alignment with governance and budgets.

You'll coordinate stakeholders, manage the programme budget, and oversee data migration and integrations, while supporting user adoption and change management for volunteers and staff across UK u3as.