Digital Transformation Manager

veoliauki; Greater London; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Company pension

Employee discounts

Health & wellbeing resources

Virtual GP 24/7 for you and family

Volunteer day paid leave

Training & development opportunities

Financial wellbeing support: Stream

Job summary

Veolia seeks a Digital Transformation Manager to drive back-office automation across customer sites. You will use advanced data and technology to reduce administrative burden on operational teams and partner with onsite management to improve data quality and reporting to meet client needs.

You will own back-office processes, deliver roadmaps, and collaborate with central systems to optimise efficiency, while promoting digitisation and training across user groups.

Qualifications

• Proven experience in operational or analytical management supporting business change.
• High problem-solving ability, and the ability to work independently.
• Solid relationship management and excellent communication skills, to convey complex data clearly to end users.
• Strong data skills and use of Excel/Google Sheets.

Responsibilities

• Own and rethink back office processes to remove unnecessary paper processes and support national project rollouts.
• Deliver product roadmaps with the support of the central operational systems team.
• Work closely with operational teams to ensure that data and reporting are used to improve efficiency and performance.
• Use the latest advances in technology to optimise efficiency and drive improvements through smarter use of existing systems or new technology.
• Develop and implement technology to drive digitisation of services, reducing paper-based processes.
• Support the implementation of the digital training strategy to deliver end-user training.
• Assist teams with service changes, driving efficiency through routing improvements using GIS.
• Manipulate large datasets to perform service analysis as part of work on operational systems.

Skills

Operational management

Data analysis

Stakeholder management

Excel

Tools

GIS

Google Sheets

SQL

Job description

Salary : £35,000 plus enhanced pension and Veolia benefits

Hours : 40 hours per week - 12 month FTC

Location : Haringey with occasional travel to other depots in the region and hybrid working

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

This role is being offered as a 12 month fixed term contract/secondment.

What we can offer you:

• Access to our company pension scheme
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• 24 hour access to a virtual GP, 365 days a year, for you and family members in your household
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential
• Stream - Employee financial wellbeing support: early access to your earned pay, savings, budgeting, financial coaching & rewards.

As a Digital Transformation Manager, you'll work across your Customer Sites using advanced data and technology to reduce the administrative burden our operational teams face by automating the back office system.

You'll also work with the onsite management team to improve the quality and use of data to achieve operational and client requirements.

What you’ll be doing:

• You will own and rethink back office processes to remove unnecessary paper processes and activity and support national project rollouts.
• Deliver product roadmaps with the support of the central operational systems team.
• Work closely with operational teams to ensure that data and reporting are effectively used to improve the efficiency and performance of the services.
• Using the latest advances in technology you will optimise efficiency and drive improvements through smarter use of existing systems or innovative application of new technology.
• Develop and implement technology to drive the digitisation of our services, helping to remove paper-based processes and automate processes as much as possible.
• Support the implementation of our digital training strategy to deliver operational end-user training.
• Support our teams with service changes, which drive efficiency through routing improvements, using spatial (GIS) technology to assist.
• Manipulate large datasets to perform service analysis and as part of work on our operational systems.

What we are looking for:

• Proven experience in operational or analytical management supporting business change.
• You will have a high problem-solving ability, and be able to work independently.
• Solid relationship management and excellent communication skills, to provide information confidently and enable the end-user to understand complex data analysis. (The ability to make the complex simple for end users).
• Strong data skills and use of Excel/Google Sheets.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.