Digital Transformation Manager

Veolia; Essex; Hybrid; GBP 33,000 - 41,000; Full time

Benefits offered by this job

Company pension

Retail discounts

Health resources

Virtual GP

Volunteer day

Training & development

Financial wellbeing

Job summary

Veolia is seeking a Digital Transformation Manager to drive back-office digitisation across customer sites. You will automate processes, improve data quality and support national project rollouts.

You will collaborate with onsite teams, use GIS-enabled insights and implement a digital training strategy to empower operational staff and optimise service delivery.

Qualifications

• Proven experience in operational or analytical management supporting business change.
• High problem-solving ability and the capacity to work independently.
• Strong relationship management and excellent communication skills for data analysis.
• Solid data skills and use of Excel/Google Sheets.

Responsibilities

• Own and rethink back office processes to remove unnecessary paper processes and support national project rollouts.
• Deliver product roadmaps with the central operational systems team.
• Work with operational teams to ensure data and reporting improve efficiency and performance.
• Use latest technology to optimise efficiency and drive improvements via existing or new systems.
• Develop and implement technology to digitise services and automate processes where possible.
• Support the implementation of our digital training strategy for end-user training.
• Assist teams with service changes to drive efficiency via routing and GIS insights.
• Manipulate large datasets to perform service analysis on our operational systems.

Skills

Operational management

Analytical management

Problem solving

Communication skills

Data analysis

Excel/Google Sheets

Tools

GIS

Job description

Salary: £37,000 plus bonus, car/allowance, enhanced pension and Veolia benefitsHours: 40 hours per weekLocation: Travel to Tendring and Norwich sites, with flexible hybrid working When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you:

• Access to our company pension scheme
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• 24 hour access to a virtual GP, 365 days a year, for you and family members in your household
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential
• Stream - Employee financial wellbeing support: early access to your earned pay, savings, budgeting, financial coaching & rewards.

As a Digital Transformation Manager, you'll work across your Customer Sites using advanced data and technology to reduce the administrative burden our operational teams face by automating the back office system. You'll also work with the onsite management team to improve the quality and use of data to achieve operational and client requirements.

What you'll be doing:

• You will own and rethink back office processes to remove unnecessary paper processes and activity and support national project rollouts.
• Deliver product roadmaps with the support of the central operational systems team.
• Work closely with operational teams to ensure that data and reporting are effectively used to improve the efficiency and performance of the services.
• Using the latest advances in technology you will optimise efficiency and drive improvements through smarter use of existing systems or innovative application of new technology.
• Develop and implement technology to drive the digitisation of our services, helping to remove paper-based processes and automate processes as much as possible.
• Support the implementation of our digital training strategy to deliver operational end-user training.
• Support our teams with service changes, which drive efficiency through routing improvements, using spatial (GIS) technology to assist.
• Manipulate large datasets to perform service analysis and as part of work on our operational systems.

What we are looking for:

• Proven experience in operational or analytical management supporting business change.
• You will have a high problem-solving ability, and be able to work independently.
• Solid relationship management and excellent communication skills, to provide information confidently and enable the end-user to understand complex data analysis. (The ability to make the complex simple for end users).
• Strong data skills and use of Excel/Google Sheets.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.