Digital Transformation Business Analyst

Fedex; East Malling; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid working

Tuition Assistance Program

Employee Assistance Program

Competitive salary and benefits

Job summary

FedEx Global Trade Services seeks a Digital Transformation Business Analyst to identify opportunities for process optimization, automation, and AI-enabled solutions across international trade. You will translate business needs into tech-enabled improvements, collaborating with data scientists, engineers and product owners to deliver value.

You will gather requirements, support UAT and change adoption, and help drive data-driven decisions to enhance performance.

Qualifications

• Strong interest in automation technologies, digital transformation, data analytics, and AI.
• Experience documenting business requirements, process flows, and functional specifications.
• Fluency in English, both written and verbal.
• Willingness to travel within Europe (approx. 25%).

Responsibilities

• Partner with business stakeholders to identify opportunities for process optimization, automation, advanced analytics, and AI-enabled solutions.
• Gather, analyze, and document business requirements and functional specifications for digital transformation initiatives.
• Support the identification, assessment, and prioritization of automation and AI use cases across Global Trade Services.
• Translate business challenges into innovative technology solutions aligned with strategic objectives.
• Collaborate with technology teams, data scientists, engineers, and product owners to develop and implement business solutions.
• Support user acceptance testing (UAT), solution adoption, and change management activities.
• Leverage data-driven insights to support decision-making and business performance improvement.
• Build strong partnerships with Operations, Technology, Regulatory Affairs and other key stakeholders.

Skills

Automation

Data analytics

AI

Stakeholder management

Analytical thinking

Communication

BA/Process Analyst experience

Education

Degree in Business/Engineering/IT or related field

Tools

Power Automate

Power BI

RPA tools

Job description

Digital Transformation Business Analyst FedExStansted, Essex, England, GB

Are you passionate about transforming business through data, automation, and Artificial Intelligence? Join FedEx Global Trade Services as a Digital Transformation Business Analyst and help shape the future of global trade by identifying innovative solutions, optimizing business processes, and driving AI-powered transformation initiatives. Work at the intersection of business, technology, and innovation with global impact.

Position Summary

Join FedEx Global Trade Services as a Digital Transformation Business Analyst and help shape the future of global trade by identifying innovative solutions, optimizing business processes, and driving AI-powered transformation initiatives. Work at the intersection of business, technology, and innovation with global impact.

Who we are

FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.

What will you be doing

• Partner with business stakeholders to identify opportunities for process optimization, automation, advanced analytics, and AI-enabled solutions.
• Gather, analyze, and document business requirements and functional specifications for digital transformation initiatives.
• Support the identification, assessment, and prioritization of automation and AI use cases across Global Trade Services.
• Translate business challenges into innovative technology solutions aligned with strategic objectives.
• Collaborate with technology teams, data scientists, engineers, and product owners to develop and implement business solutions.
• Support user acceptance testing (UAT), solution adoption, and change management activities.
• Leverage data-driven insights to support decision-making and business performance improvement.
• Build strong partnerships with Operations, Technology, Regulatory Affairs and other key stakeholders.

What do you bring with you

• Strong interest in automation technologies, digital transformation, data analytics, and Artificial Intelligence.
• Ability to think strategically while maintaining attention to detail.
• Strong analytical and problem-solving capabilities with a passion for innovation.
• Excellent communication and stakeholder management skills across all organizational levels.
• Experience working as a Business Analyst, Process Analyst, Product Analyst, or in a similar role.
• Experience documenting business requirements, process flows, and functional specifications.
• Ability to bridge the gap between business needs and technical solutions.
• Fluency in English, both written and verbal.
• Willingness to travel within Europe (approximately 25%).

Preferred Qualifications

• Degree in Business, Engineering, Information Technology, Data Analytics, Computer Science, or a related field.
• Business Analysis certification (CBAP, PMI-PBA, CBS, or equivalent) is an advantage.
• Experience with process automation platforms such as Power Automate, RPA solutions, or workflow automation tools.
• Knowledge of Business Intelligence and analytics tools such as Power BI or similar platforms.
• Understanding of Artificial Intelligence, Machine Learning, Generative AI, or intelligent automation concepts.
• Experience working in Agile environments and product delivery teams.
• Previous experience within logistics, transportation, customs clearance, or international trade is an advantage.

What do we offer

• An opportunity to help shape FedEx's Data, Automation, and AI journey within Global Trade Services.
• Exposure to strategic initiatives and senior leadership across an international organization.
• The opportunity to work with emerging technologies and contribute to meaningful business transformation.
• A collaborative, diverse, and forward-looking working environment.
• Extensive learning and development opportunities, including AI, analytics, and digital transformation capabilities.
• Competitive salary and comprehensive benefits package.
• Flexible hybrid working arrangements.
• Tuition Assistance Program.
• Employee Assistance Program for you and your family.

If you are passionate about innovation, technology, and solving complex business challenges, we would love to hear from you.

Additional information

#LI-Hybrid

Full-time