Digital Transformation Business Analyst

FedEx Group; Uttlesford; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work arrangements

Tuition assistance

Employee assistance program

Learning & development

Job summary

FedEx Global Trade Services is seeking a Digital Transformation Business Analyst to drive data, automation and AI-powered change across our global trade operations. You will partner with stakeholders to identify opportunities, document requirements and translate challenges into tech solutions.

You will collaborate with data scientists, engineers and product owners, support UAT and change management, and help ensure adoption through metrics, training and storytelling about benefits.

Qualifications

• Experience identifying automation and AI use cases and documenting requirements.
• Strong analytical and problem‑solving abilities with an innovation focus.
• Experience bridging business needs with technical solutions and stakeholders.
• Fluency in English, written and spoken.

Responsibilities

• Partner with stakeholders to identify opportunities for process optimization, automation and AI-enabled solutions.
• Gather, analyse, and document business requirements and functional specs for digital transformation.
• Support prioritisation of automation and AI use cases across Global Trade Services.
• Translate business challenges into technology solutions aligned with objectives.
• Collaborate with tech teams, data scientists, engineers, and product owners to implement solutions.
• Support UAT, solution adoption and change management activities.
• Leverage data-driven insights to improve decision-making and performance.
• Build partnerships with Operations, Technology, Regulatory Affairs and others.

Skills

Automation

Data analytics

AI

Stakeholder management

Communication

Business analysis

Process documentation

English fluency

Travel willingness

Education

Degree in Business, Engineering, IT, Data Analytics

Tools

Power Automate

RPA

Workflow automation

Power BI

Job description

Position Summary

Are you passionate about transforming business through data, automation, and Artificial Intelligence?

Join FedEx Global Trade Services as a Digital Transformation Business Analyst and help shape the future of global trade by identifying innovative solutions, optimizing business processes, and driving AI-powered transformation initiatives. Work at the intersection of business, technology, and innovation with global impact.

Who we are:

FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.

What you will be doing:

• Partner with business stakeholders to identify opportunities for process optimization, automation, advanced analytics, and AI-enabled solutions.


• Gather, analyze, and document business requirements and functional specifications for digital transformation initiatives.


• Support the identification, assessment, and prioritization of automation and AI use cases across Global Trade Services.


• Translate business challenges into innovative technology solutions aligned with strategic objectives.


• Collaborate with technology teams, data scientists, engineers, and product owners to develop and implement business solutions.


• Support user acceptance testing (UAT), solution adoption, and change management activities.


• Leverage data-driven insights to support decision-making and business performance improvement.


• Build strong partnerships with Operations, Technology, Regulatory Affairs and other key stakeholders.

What do you bring with you:

• Strong interest in automation technologies, digital transformation, data analytics, and Artificial Intelligence.


• Ability to think strategically while maintaining attention to detail.


• Strong analytical and problem-solving capabilities with a passion for innovation.


• Excellent communication and stakeholder management skills across all organizational levels.


• Experience working as a Business Analyst, Process Analyst, Product Analyst, or in a similar role.


• Experience documenting business requirements, process flows, and functional specifications.


• Ability to bridge the gap between business needs and technical solutions.


• Fluency in English, both written and verbal.


• Willingness to travel within Europe (approximately 25%).

Preferred Qualifications:

• Degree in Business, Engineering, Information Technology, Data Analytics, Computer Science, or a related field.


• Business Analysis certification (CBAP, PMI-PBA, CBS, or equivalent) is an advantage.


• Experience with process automation platforms such as Power Automate, RPA solutions, or workflow automation tools.


• Knowledge of Business Intelligence and analytics tools such as Power BI or similar platforms.


• Understanding of Artificial Intelligence, Machine Learning, Generative AI, or intelligent automation concepts.


• Experience working in Agile environments and product delivery teams.


• Previous experience within logistics, transportation, customs clearance, or international trade is an advantage.

What do we offer:

• An opportunity to help shape FedEx's Data, Automation, and AI journey within Global Trade Services.


• Exposure to strategic initiatives and senior leadership across an international organization.


• The opportunity to work with emerging technologies and contribute to meaningful business transformation.


• A collaborative, diverse, and forward-looking working environment.


• Extensive learning and development opportunities, including AI, analytics, and digital transformation capabilities.


• Competitive salary and comprehensive benefits package.


• Flexible hybrid working arrangements.


• Tuition Assistance Program.


• Employee Assistance Program for you and your family.

If you are passionate about innovation, technology, and solving complex business challenges, we would love to hear from you.

Additional information:

• #LI-Hybrid

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by \"Fortune\" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the global. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.

Equity, Opportunity & Diversity (EO&D)

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness, and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all aspects in the job description as you could be exactly who we need for this or another opportunity.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, or any other characteristic protected under international and national laws and regulations. We reasonably accommodate team members and third parties to ensure equal access, inclusion, and fairness across all protected characteristics.