Digital Transformation Analyst

Sureserve Group; Sewardstonebury; On-site; GBP 36,000 - 44,000; Full time

Job summary

Sureserve Group is seeking a Digital Transformation Analyst to support core business systems and digital change. Based in the UK, the role focuses on improving data quality, documenting processes, and enabling digital adoption across functions.

You will work under the Head of Digital Transformation to gather requirements, support system improvements, and ensure effective user training and demonstrations. The position is on-site in the UK with 40 hours per week.

Qualifications

• Experience supporting business applications and digital systems.
• Experience investigating issues and coordinating resolutions.
• Experience gathering requirements and supporting process improvements.
• Experience creating business and user documentation, including process maps, guides and training materials.
• Experience supporting user training and digital adoption initiatives.
• Good understanding of data quality and information management principles.
• Strong working knowledge of Microsoft 365 applications and digital technologies.

Responsibilities

• Provide functional support for core business systems and applications.
• Investigate and resolve system- and process-related issues.
• Escalate technical, security and infrastructure matters where required.
• Manage support requests and maintain system documentation.
• Identify opportunities to improve system performance and user support.
• Support the delivery of SCEs Digital Transformation Strategy by helping improve business processes, systems, data quality and digital adoption.
• Partner with stakeholders to gather requirements, implement digital solutions and drive continuous improvement initiatives that enhance operational efficiency and service delivery.

Skills

Business systems support

Issue investigation

Requirements gathering

Documentation & training

User training & adoption

Data quality management

Microsoft 365

Digital technologies

Tools

Microsoft 365 tools

Office 365

Job description

Salary: £40,000 - 40,000 per year

Requirements

• Experience supporting business applications, digital systems or technology-enabled business change


• Experience investigating issues, identifying root causes and coordinating resolutions


• Experience gathering requirements and supporting process or system improvements


• Experience creating business and user documentation, including process maps, guides and training materials


• Experience supporting user training, system demonstrations or digital adoption initiatives


• Good understanding of data quality and information management principles


• Strong working knowledge of Microsoft 365 applications and digital technologies


• Successful applicants will be subject to third-party eligibility checks, including right-to-work in the UK and DBS checks

Responsibilities

• Provide functional support for core business systems and applications


• Investigate and resolve system- and process-related issues


• Escalate technical, security and infrastructure matters where required


• Manage support requests and maintain system documentation


• Identify opportunities to improve system performance and user support


• Support the delivery of SCEs Digital Transformation Strategy by helping improve business processes, systems, data quality and digital adoption


• Partner with stakeholders to gather requirements, implement digital solutions and drive continuous improvement initiatives that enhance operational efficiency and service delivery

Technologies

• Support


• Microsoft 365


• Security


• Office 365

More

We provide market-leading compliance and energy services across the UK, with close to 5,000 employees working from more than 30 offices. We partner with housing associations, local authorities and residents to deliver high-quality services, focusing on energy efficiency, safe and compliant homes, and quality of life. This permanent Digital Transformation Analyst role supports our organisations digital transformation work under the direction of the Head of Digital Transformation. It is based in Waltham Abbey, London (E4 7RW), pays £35,000–£40,000 per annum and offers 40 hours per week, Monday to Friday. We offer a supportive team, development opportunities and the chance to make a meaningful impact in the communities we serve. Benefits include 24 days annual leave plus bank holidays, retail discounts, a virtual GP service, an employee assistance programme, a Bike2Work scheme and a home and electronics salary-sacrifice purchase scheme. We are an equal opportunities employer committed to a diverse and inclusive workplace, and we offer reasonable adjustments throughout recruitment for candidates who need them.

last updated 40 week of 2026