Digital Training Lead for NHS Education & Onboarding

University Hospitals Of Leicester Nhs Trust; Leicester; On-site; GBP 26,000 - 32,000; Full time

Job summary

University Hospitals of Leicester NHS Trust is seeking a Digital Training Coordinator to join the Digital Training Team. You will coordinate and administer the Trust's digital training programmes, maintain training records, and produce compliance reports to support staff across the organisation.

Working with Digital Trainers and system teams, you will ensure staff have access to training and resources for digital systems, while managing competing priorities and multi-site travel between

Qualifications

• Educated to Diploma or equivalent level or equivalent experience delivering Digital services
• Knowledge of the provision of health services
• NVQ Level 2 in Customer Care or equivalent experience

Responsibilities

• Provide comprehensive administrative support to the Digital Training Team
• Maintain and update e-learning content, ensuring all courses remain accurate and up to date
• Produce and distribute training, compliance, and system usage reports
• Record staff training completion and maintain accurate records within ESR/OLM
• Coordinate training schedules, particularly during periods of high staff recruitment and onboarding
• Support the creation and distribution of digital newsletters and training communications
• Assist with digital engagement initiatives and the Digital Ideas process
• Act as a first point of contact for training enquiries and support requests
• Escalate issues appropriately and liaise with stakeholders across the organisation
• Support the delivery of clinical systems training through a variety of learning methods, including classroom, virtual, and e-learning approaches
• Monitor key performance indicators and contribute to audits, reporting, and continuous improvement activities
• Gather and analyse learner feedback to support service development
• Represent the Digital Training Team at meetings, events, and engagement activities as required

Skills

communication skills

multitasking

organisational skills

attention to detail

teamwork

discretion/confidentiality

Education

Diploma or equivalent (Digital services)

NVQ Level 2 in Customer Care

Tools

Microsoft Office

Job description

University Hospitals of Leicester NHS Trust is seeking a Digital Training Coordinator to join the Digital Training Team. You will coordinate and administer the Trust's digital training programmes, maintain training records, and produce compliance reports to support staff across the organisation.

Working with Digital Trainers and system teams, you will ensure staff have access to training and resources for digital systems, while managing competing priorities and multi-site travel between