Digital Training Coordinator

Uhleicester; Leicester; In loco; GBP 26.000 - 34.000; Tempo pieno

Descrizione del lavoro

University Hospitals of Leicester NHS Trust is seeking a proactive Digital Training Coordinator to support the Digital Training Team. You will coordinate training programmes, maintain records, produce compliance reports, and help staff access digital systems across multiple Leicester sites.

You will work closely with Digital Trainers, system teams, and operational colleagues to ensure staff receive effective, accessible training and resources.

Competenze

• Educated to Diploma or equivalent level in delivering Digital services
• Knowledge of the provision of health services
• NVQ Level 2 in Customer Care or equivalent experience
• Experience with information systems and databases
• Attention to detail and data input accuracy

Mansioni

• Provide administrative support to the Digital Training Team
• Maintain and update e-learning content
• Produce and distribute training, compliance, and system usage reports
• Record staff training completion in ESR/OLM
• Coordinate training schedules during onboarding periods
• Support digital engagement initiatives and training communications
• Act as first point of contact for training enquiries and support requests
• Escalate issues and liaise with stakeholders across the organisation
• Support delivery of clinical systems training via classroom, virtual, and e-learning methods
• Monitor KPIs and contribute to audits and continuous improvement
• Gather learner feedback to support service development
• Represent the Digital Training Team at meetings and events

Conoscenze

Clear communication

Multitasking

Confidentiality

Teamwork

Prioritisation

Positive attitude

Problem solving

Resilience

Travel readiness

Formazione

Diploma or equivalent (digital services)

NVQ Level 2 in Customer Care

Strumenti

Microsoft Office

ESR/OLM systems

Descrizione del lavoro

Go back University Hospitals of Leicester NHS Trust

Digital Training Coordinator

The closing date is 10 November 2026

Do you want to make a positive difference in digital delivery across one of the UK's largest NHS Trusts?

At University Hospitals of Leicester NHS Trust (UHL), we are looking for an enthusiastic and organised Digital Training Coordinator to join our Digital Training Team.

You will support the coordination and administration of UHL's digital training programmes, maintaining training records, producing compliance reports, coordinating learning activities, and providing support to colleagues across the Trust.

Working closely with Digital Trainers, system teams, and operational colleagues, you will help ensure staff have access to the training and resources needed to use digital systems effectively and confidently.

We are seeking a proactive individual with excellent communication, organisational, and time management skills. You should be able to manage competing priorities, work accurately under pressure, and build positive working relationships with colleagues at all levels.

This is an exciting opportunity to support UHL's digital transformation journey, helping to develop a digitally confident workforce and improve both staff and patient experience.

The role may require travel between Leicester Royal Infirmary, Glenfield Hospital, and Leicester General Hospital.

Main duties of the job

• Provide comprehensive administrative support to the Digital Training Team.
• Maintain and update e-learning content, ensuring all courses remain accurate and up to date.
• Produce and distribute training, compliance, and system usage reports.
• Record staff training completion and maintain accurate records within ESR/OLM.
• Coordinate training schedules, particularly during periods of high staff recruitment and onboarding.
• Support the creation and distribution of digital newsletters and training communications.
• Assist with digital engagement initiatives and the Digital Ideas process.
• Act as a first point of contact for training enquiries and support requests.
• Escalate issues appropriately and liaise with stakeholders across the organisation.
• Support the delivery of clinical systems training through a variety of learning methods, including classroom, virtual, and e-learning approaches.
• Monitor key performance indicators and contribute to audits, reporting, and continuous improvement activities.
• Gather and analyse learner feedback to support service development.
• Represent the Digital Training Team at meetings, events, and engagement activities as required.

About us

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

We have four primary goals:

• high-quality care for all,
• being a great place to work,
• partnerships for impact, and
• research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

• we are compassionate,
• we are proud,
• we are inclusive,
• we are one team

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About the University Hospitals of Leicester NHS Trust:

Job responsibilities

Please refer to the attached Job Description and Person Specification for full details of the role, responsibilities, and essential criteria.

Commitment to Trust Values and Behaviours

• Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours

Education, Training & Qualifications

• Educated to Diploma or equivalent level or equivalent experience delivering Digital services
• Knowledge of the provision of health services
• NVQ Level 2 in Customer Care or equivalent experience

Knowledge & Experience

• Experience within an office environment including the use of information systems and databases
• Evidence of continuing professional development
• Awareness of digital/IT clinical systems change/project management while also developing and maintaining high standards of quality
• Highly competent in the use of all Microsoft Office Packages - Word, Excel, Outlook and Powerpoint
• Ability to multitask, quickly switching between a range of activities as required by the needs of the department
• Experience of working in a busy administration environment.
• Experience of data inputting information systems demonstrating an attention for detail.

Skills

• Able to communicate clearly, both written & verbally
• Able to recognise and resolve routine issues, referring when appropriate
• Able to clearly manage priorities for self and contribute to those of team in order to meet targets
• Understands the importance of and maintains confidentiality in handling information at all times
• Able to multi -task, prioritising workload to meet deadlines
• Positive and flexible attitude to work demonstrating the ability to lead by example
• Requirement to use a VDU for significant periods in the day
• Able to work as part of a team
• Use initiative
• Enthusiasm and drive
• Aligned to the Group's values of Compassion, Accountability, Respect, Integrity and Courage
• Highly motivated, hard -working, self -confident, robust and resilient individual with drive and determination to deliver
• Able to perform confidently in stressful situations
• Honesty and professional integrity
• Commitment toCan constructively challenge and effectively manage conflict to reach a positive conclusion personal development and development of staff
• Passionate commitment to embedding diversity and equality internally and externally
• Ability to travel between the Kettering and Northampton Hospital sites and other sites across the Group (where postholders are required to travel as part of their role)

Equality, Diversity and Inclusion

• Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
• All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospitals of Leicester NHS Trust