Digital Ticketing & Revenue Strategy Lead (Hybrid)

West Midlands Bus; Birmingham; Híbrido; GBP 70.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free Travel across the network

Company pension & life assurance

Employee Assistance Programme + online

Private online GP service

Descripción de la vacante

West Midlands Bus is seeking a Commercial Systems Manager to lead our digital ticketing and on-board revenue systems for 1,400 buses. You will drive fare strategies, manage a core team, and collaborate with TfWM and local authorities to optimise revenue and passenger outcomes.

The role is based at NX House in Birmingham with 3 days on-site and some home-working; expect occasional visits to West Midlands garages.

Formación

• Experience in commercial decision making and leading a team.
• Experience in passenger transport or high volume transit operations.
• Strong financial, insight, and presentation skills.
• Ability to influence stakeholders and challenge status quo.
• Strategic yet hands-on leader who delivers results.

Responsabilidades

• Lead on board revenue systems and ticketing across 1,400 buses.
• Direct daily operations of ticket machines, card sales, and web channels.
• Recommend fare & ticketing strategies to hit revenue targets.
• Represent the company in negotiations with TfWM and authorities.
• Protect and grow concessionary travel grants and funding.
• Deliver data-driven insights to evaluate revenue streams.

Conocimientos

Commercial decision making

Team management

Stakeholder relations

Analytical skills

Strategic thinking

Herramientas

Ticketing systems

Scheduler

Descripción del empleo

West Midlands Bus is seeking a Commercial Systems Manager to lead our digital ticketing and on-board revenue systems for 1,400 buses. You will drive fare strategies, manage a core team, and collaborate with TfWM and local authorities to optimise revenue and passenger outcomes.

The role is based at NX House in Birmingham with 3 days on-site and some home-working; expect occasional visits to West Midlands garages.