Team Leader - Telecare TEC Team

Sunderland Care and Support Ltd; Sunderland; On-site; GBP 32,000 - 35,000; Full time

Benefits offered by this job

DBS check paid

Pension scheme

Annual leave: 26 days rising to 31

Job summary

Sunderland Care and Support Ltd in Sunderland is seeking a Technology Enabled Care Team Leader to oversee the TEC service, providing operational leadership, allocating work and supervising staff while hands-on installing and demonstrating telecare devices in customers' homes.

The role offers a 4-day week, rota, 37 hours, salary 32,046 to 34,811, with DBS paid, pension, generous leave and progression opportunities.

Qualifications

• Experience supervising a TEC or care team and coordinating workloads.
• Experience with telecare devices and assistive technology.
• Full UK driving licence for manual vehicle.
• Excellent communication and safeguarding knowledge.
• Competent IT skills with maintaining records.

Responsibilities

• Provide operational leadership to the TEC team and allocate referrals.
• Quality-check service delivery and supervise staff.
• Deliver, install and demonstrate telecare devices in customers' homes.
• Ensure ongoing training and development opportunities.
• Work a 4-day week with rota between 8:30 and 18:30.

Skills

Team Leadership

TEC solutions

Supervision

Customer service

Health & safety

MS Office

Tools

MS Word

MS Excel

MS Outlook

Job description

All applicants must have a full UK Driving Licence that allows them to drive a manual vehicle

Are you an experienced and supportive leader who is passionate about using technology to help people remain safe, independent and connected in their own homes?

We are looking for a motivated Technology Enabled Care Team Leader to support the day-to-day delivery of our TEC service.

Working closely with the TEC Service Manager, you will provide operational leadership to the team, allocate work and referrals, quality-check service delivery and ensure colleagues receive regular supervision, guidance and development opportunities.

This is a varied and practical role. Alongside your team leadership responsibilities, you will work as an active member of the service, supporting the delivery, installation, configuration and demonstration of telecare devices, assistive technology and, where required, community equipment in customers' homes.

This position consists of working a 4 day working week, working a rota pattern between the hours of 8:30 and 18:30 including some weekends and bank holidays.

The role is extremely rewarding and in return we offer:

Comprehensive induction and ongoing training.

We can offer 37 hours per week

A starting salary of £32,046

We pay for your DBS check

Designated rota pattern

A pension scheme

26 days annual leave entitlement rising to 31 days with 5 years continuous service, excluding bank holidays

Career development opportunities

A positive, supportive and rewarding working environment

Occupational Health and wellbeing support

Access to discounts on local theatre and sporting events and Blue Light Card and Company Shop supermarket.

Probationary period

Regular 1-1 supervision

Annual appraisal

For an informal discussion about the role please contact Business Manager Allison Watson on 07767005104 or by email [e-mail]

Please ensure you refer to the Job Description and the essential and desirable criteria in the Person Specification when completing the online application form, as this information is used to select candidates for interview.

Please note that all communication regarding your application for this post will be sent to the email address that you have registered with North East Jobs. Please check your email inbox after the closing date for notification as you will not be notified by any other means. Please remember to check your junk/spam folder.

We will contact candidates to arrange an appropriate time to carry out an interview. If you are successful following the interview process appointments will be made subject to two satisfactory references and DBS check.

For more information on Sunderland Care and Support, please visit our website; https://sunderlandcareandsupport.co.uk

Team Leader - Telecare TEC Team

Company: Sunderland Care and Support Ltd

Salary: £32,046 to £34,811 a year

Hours: Full-time

Location: Sunderland, SR2 9TQ

Working pattern: On-site

Job type: Permanent

Posting date: 12 Nov 2026

Closing date: 29 Nov 2026

Summary

All applicants must have a full UK Driving Licence that allows them to drive a manual vehicle

Are you an experienced and supportive leader who is passionate about using technology to help people remain safe, independent and connected in their own homes?

We are looking for a motivated Technology Enabled Care Team Leader to support the day-to-day delivery of our TEC service.

Working closely with the TEC Service Manager, you will provide operational leadership to the team, allocate work and referrals, quality-check service delivery and ensure colleagues receive regular supervision, guidance and development opportunities.

This is a varied and practical role. Alongside your team leadership responsibilities, you will work as an active member of the service, supporting the delivery, installation, configuration and demonstration of telecare devices, assistive technology and, where required, community equipment in customers' homes.

This position consists of working a 4 day working week, working a rota pattern between the hours of 8:30 and 18:30 including some weekends and bank holidays.

The role is extremely rewarding and in return we offer:

Comprehensive induction and ongoing training.

We can offer 37 hours per week

A starting salary of £32,046

We pay for your DBS check

Designated rota pattern

A pension scheme

26 days annual leave entitlement rising to 31 days with 5 years continuous service, excluding bank holidays

Career development opportunities

A positive, supportive and rewarding working environment

Occupational Health and wellbeing support

Access to discounts on local theatre and sporting events and Blue Light Card and Company Shop supermarket.

Probationary period

Regular 1-1 supervision

Annual appraisal

For an informal discussion about the role please contact Business Manager Allison Watson on 07767005104 or by email [e-mail]

Please ensure you refer to the Job Description and the essential and desirable criteria in the Person Specification when completing the online application form, as this information is used to select candidates for interview.

Please note that all communication regarding your application for this post will be sent to the email address that you have registered with North East Jobs. Please check your email inbox after the closing date for notification as you will not be notified by any other means. Please remember to check your junk/spam folder.

We will contact candidates to arrange an appropriate time to carry out an interview. If you are successful following the interview process appointments will be made subject to two satisfactory references and DBS check.

For more information on Sunderland Care and Support, please visit our website; https://sunderlandcareandsupport.co.uk

Essential requirements

Qualifications and ExperienceKnowledge of TEC solutions, telecare devices, assistive technology or equipment including installation demonstration, testing or maintenanceExperience of providing a high-level customer careExperience of supervising, coordinating or guiding colleagues , including allocation of work, monitoring standards and providing constructive supportSkills/Knowledge and AbilityAbility to support the Service Manager with the effective day-to-day management of the TEC Team and to take prompt corrective action when operational issues arise.Ability to supervise colleagues, provide guidance and support, conduct regular supervision and contribute to or complete annual colleague evaluations.Ability to plan, prioritise and allocate workloads in a busy service, work independently, respond to changing demands and ensure service targets and timescales are met.Ability to communicate clearly and sensitively, verbally, by telephone and in writing, with customers, families, colleagues and health and social care professionals.Ability to deliver, fit and demonstrate telecare devices and assistive technology safely and appropriately in customers homes.Ability to supervise and support functions including the storage, loan, testing, maintenance, repair and recycling of TEC or community equipment.Ability to use and operate small tools, equipment and vehicles associated with TEC installations, and willingness to complete all required technical trainingCompetent use of IT systems and Microsoft Word, Excel and Outlook, with the ability to maintain timely and accurate customer, equipment and service records and produce reports.Knowledge and understanding of health and safety responsibilities, safe working practices, risk management and relevant social care standards.Understanding of safeguarding responsibilities and the ability to recognise, record, report and escape concerns appropriately.Understanding of confidentiality, information governance, the Data Protection Act 2018 and UK GDPR in relation to customer and company information.Ability to understand business continuity arrangements and the operational impact of service disruption, equipment failure or staffing pressures.Ability to represent Sunderland Care and Support professionally at meetings and promote TEC as a preventative, rehabilitative and supportive solution.Ability to promote and role model the company values, equality, diversity, inclusion and non-discriminatory practice.

Work Related Circumstances

Full driving licence and ability to drive company cars or vans across all service areas and locations within Sunderland, subject to reasonable adjustments where applicable.Ability to work flexibly across geographical locations, indoors and outdoors, and to meet the physical and practical requirements of delivering, fitting and collecting equipment, subject to reasonable adjustments.Commitment to comply with company policies, health and safety requirements, safeguarding procedures, confidentiality and information governance arrangements.Willingness to undertake any training required for the post and other duties that reasonably fall within the responsibility of Grade 5.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.