Digital Support Technician Apprentice - Data Solutions

Ometis Limited; Birmingham; On-site; GBP 12,000 - 18,000; Full time

Job summary

Ometis Limited, a leading Qlik consultancy in the UK, is offering an apprenticeship for a Digital Support Technician. This role involves providing technical support, resolving customer issues, and gaining valuable skills through training and mentorship. Ideal for motivated individuals eager to start their tech career, this apprenticeship includes a Level 3 qualification and hands-on experience in a dynamic environment.

Benefits

1-2-1 coaching

Group activities

Online learning

Work-based tasks

Qualifications

• Enthusiastic and professional attitude with a desire to keep customers happy.
• Some understanding of IT concepts such as firewalls, networks, and virtual machines.
• Good team player with problem-solving skills.

Responsibilities

• Record details of new issues and updates in the helpdesk system.
• Investigate system issues and provide updates to customers.
• Perform installs, upgrades, and basic configuration of supported software.

Skills

Enthusiastic attitude

Commitment to learning

Understanding of IT concepts

Understanding of applications and operating systems

Good telephone manner

Problem solving

Efficient work habits

Team player

Education

Level 3 Digital Support Technician Apprenticeship

Job description

Since forming in 2010, Ometis has grown from humble beginnings to representing some of the country's leading brands and organisations. Today, we are proud to be the UK's leading Qlik experts, helping businesses across the country gain a competitive advantage with Qlik Business Intelligence solutions. Our services include Qlik development, Qlik training, and bespoke support programmes.

We offer ongoing employment and career development opportunities.

Please note that this is an apprenticeship position. Therefore, applicants with more than six months of professional experience in a relevant role, or those holding relevant professional qualifications or a tech degree, are not eligible.

You will also need to commit to completing a Level 3 Digital Support Technician Apprenticeship.

Overview

At Ometis, we provide end-to-end data services to help our customers unlock the power of their data. We are friendly and looking for curious, motivated individuals to share our passion for enabling data-driven decision-making.

We believe that diversity strengthens our team. All we ask is that you have the motivation and raw material to excel. We will provide the technical training and support you through the apprenticeship as you begin your tech career.

We are proud to be the UK's largest dedicated Qlik consultancy.

Main Responsibilities

1. Record the details of new issues and updates in the helpdesk system.
2. Investigate system issues promptly, providing regular progress updates via phone and/or email to the customer.
3. Liaise with suppliers to ensure updates and/or data are delivered on time and to specification.
4. Resolve issues where possible.
5. Perform installs, upgrades, and basic configuration of supported software for customers.
6. Contribute to the ongoing development of the Support team processes.
7. Gather good feedback from customers and the business.

Required Skills

1. An enthusiastic and professional attitude with a desire to keep customers happy by helping solve their issues and answer their questions.
2. A commitment to learning new skills.
3. Some understanding of IT concepts such as firewalls, networks, virtual machines.
4. Some understanding of common applications and operating systems, e.g., Microsoft Office, Windows, Linux, and cloud environments like Azure, AWS, or Google Cloud.
5. Good telephone manner and written English skills.
6. A logical thinker who enjoys problem solving.
7. An efficient worker capable of balancing priorities across multiple tasks.
8. Good team worker.

You will undertake the Level 3 Digital Support Technician Apprenticeship Standard and have the opportunity to gain relevant British Computer Society qualifications.

You will work alongside our experienced Service Desk team and develop your skills through:

• 1-2-1 coaching
• Group activities
• Online learning
• Work-based tasks

Our service desk operates between 5.30 am and 5.30 pm, seven days a week, 364 days a year. We have a shift pattern to share the workload and balance out-of-hours and unsociable working hours. Further details about this will be provided.