Digital Support Technician Apprentice

SWOOPOS; Wolverhampton; On-site; GBP 12,000 - 18,000; Full time

Job summary

SwooPOS is seeking a Digital Support Technician Apprentice to join their innovative tech team. This role offers the chance to support customers with smart technology solutions while gaining valuable skills in technical support and customer service. Apprentices will benefit from personalized coaching and a structured learning environment, paving the way for future career progression in the tech industry.

Qualifications

• Interest in technology and digital transformation.
• Willingness to learn and grow within the tech field.
• Good communication skills for customer interaction.

Responsibilities

• Support customers through onboarding and training.
• Deliver remote product demonstrations.
• Provide troubleshooting for software and hardware issues.

Skills

Technical support

Customer service

Troubleshooting

Collaboration

Education

Apprenticeship

Tools

Microsoft 365

SaaS applications

Job description

Are you looking to launch your career in tech with a fast-growing, innovative company? We're looking for a Digital Support Technician Apprentice to join our rapidly growing team and grow within the world of smart technology and digital transformation. SwooPOS is a leading provider of smart Point-of-Sale (POS) and mobile payment solutions, helping hospitality and retail businesses streamline operations and enhance customer experience. With a focus on innovation, we empower independent retailers, restaurants, cafes, and bars with cloud-based technology to help them thrive in an ever-changing market.

Opportunity for growth and career progression upon completion of the apprenticeship to further develop your skills and experience.

Responsibilities:

1. Supporting customers through the onboarding process, from initial setup to post-installation training.
2. Delivering remote product demonstrations and assisting with software and hardware installations.
3. Providing technical support and troubleshooting for issues including EPOS, software, network, and e-commerce queries.
4. Managing customer accounts, maintaining accurate records in our CRM system, and conducting regular check-ins to ensure satisfaction.
5. Collaborating with internal teams, including software developers, to help shape future system improvements based on customer feedback.
6. Occasionally visiting customer sites to provide in-person support and build strong, long-term relationships.

Why choose AI & Digital Support?

This programme combines AI, Microsoft Copilot, and broader digital skills to support and advise users across various business software and Generative AI applications, enhancing digital transformation and increasing AI literacy within your organization.

• Accelerate AI adoption
• Streamline productivity
• Champion innovation

The AI & Digital Support programme includes live and online workshops along with self-paced learning, employing a guided discovery approach tailored to individual learners. Each learner is assigned a Digital Learning Consultant (DLC) for personalized coaching and support, ensuring their successful progress, well-being, and readiness for assessments.

Apprentices will learn to use a variety of tools and technologies, including:

• Microsoft 365
• Microsoft Copilot
• SaaS (Software as a Service) applications

The working hours are Monday to Friday, 10 am - 6 pm, with a 1-hour lunch break.