Digital Support Technician Apprentice – Wolverhampton, WV1 3HT – (Role is remote)

Estio Training Limited; Wolverhampton; Remote; GBP 16,000; Full time

Job description

Level 3 Digital Support Technician

Company: SWOOPOS

Office Address: 28 Cleveland St, Wolverhampton, WV1 3HT – (Role is remote)

Working hours: 35 hours weekly – 10am – 6pm (Monday – Friday, may include some Saturdays if site visit is required on weekend a day off in the week would be compensated)

Salary: £16,000

Contact: Sean on [e-mail] or call 01133 500 333

About the company:

Swoopos was founded in 2017 with a mission to develop a cost-efficient and multi-functional POS system that helps merchants to smoothly run their business and make profit. All our product features are developed in-house by our professional development team, which makes our system strong and reliable.

We tailor our POS solution to meet the different needs of every business and provide free migration and setup with software and hardware at an affordable price. Our POS can do more than just take orders and cash payments. We offer a comprehensive set of features that links the POS, back office, e-commerce, mobile ordering app all in one system with the features you need to run your business efficiently in a modern market.

Brief job description:

Estio Training has an exciting new opportunity for a Digital Support Technician Apprentice with Swoopos, a POS System company based in Wolverhampton.

Your duties and responsibilities in this role will consist of:

• Assisting new potential customers by having engaging conversations via telephone and performing enticing, remote demonstrations of our Swoopos system turning potential opportunities into sales, providing accurate information on Swoopos products and services.
• Accountable for onboarding new customers through contractual agreements, in a professional & timely manner ensuring proactive communication throughout.
• Ensuring we are writing “good business” to prevent any issues from arising in the future through detailed KYC.
• Building relationships with customers and resellers to ensure satisfaction throughout the lifetime of the contract and to increase retention.
• Providing remote solutions to any technical issues that may arise, troubleshooting to detect causes and resolve, linking with 3^rd party suppliers/partners when required.
• Educating customers on procedures for resolving or preventing recurrence of a technical issue.
• Performing ad hoc site visits to resolve any technical issues that could not be done remotely.
• Scheduling site visits annually to ensure relationships remain strong with accounts.
• Creating and maintaining clear customer records using our CRM system.
• Collaborating with software developers to ensure customer feedback is built into our future development strategies.

Qualifications:

• 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Skills Required:

• Excellent IT skills.
• Excellent verbal and written communication skills.
• Ability to follow processes and procedures, effectively manage your own time and workload and continuously identify opportunities for improvement.
• Proactive & self-motivated.
• Good problem-solving skills, ability to understand problems, troubleshoot, and articulate potential solutions.
• Effectively work with rapidly growing volumes of demand, whilst maintaining accuracy and attention to detail.
• Excellent relationship building with customers, colleagues, and 3^rd parties.

Future prospects:

The role offers long term security and the opportunity to progress into a permanent position.

• Working remotely from home (On occasion you will be required to travel with ad hoc site visits some of which may be on a weekend and monthly collaboration team meetings face to face).
• Support throughout your apprenticeship.
• Travel expenses for any onsite visits required.
• Comparable Company Pension.
• 25 days holiday per year (for full time, pro rat’d for part time) plus bank holidays.
• Being a part of an exciting, accelerating team & business at a crucial point of growth.
• We want our colleagues to be themselves. We’re proud to be different, so we want you to bring your whole self to work!

For more information, or to apply, please contact us at [e-mail] or call Leeds – 0113 3500 333.
We look forward to hearing from you!

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Throughout the apprenticeship learners receive coaching, help, and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Digital Support Technician, with training in how to:

• Helpdesk Operations and Functions.
• Maintaining Digital Systems and Services.
• Fundamentals of Digital Systems.
• Administration of Digital Systems and Services.
• Change Management.
• Teamwork and Communications.
• Introduction to System Security.
• User and Stakeholder Training.
• Working in Digital Support.
• Data Operations and Security.
• Pathways and Career Progression.