Digital Support Technician

AtkinsRéalis Group; Whitehaven; Remote; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Hybrid working environment

Flexible holiday allowances

Training and development opportunities

Job summary

AtkinsRéalis Group is seeking a Digital Support Technician for our Whitehaven Digital Lab. You will coordinate bookings, keep equipment ready, and assist colleagues with technology while liaising with IT and suppliers as needed. This role offers training and development in a collaborative, learning-focused environment.

You’ll help with data management, create guidance materials, and contribute to the lab’s welcoming, well-organised atmosphere as you grow in digital technology expertise.

Qualifications

• Curious and open to learning new technology and ways of working.
• Organised approach and ability to coordinate information and equipment.
• Good attention to detail and ability to adapt to changing priorities.
• Clear communication and willingness to ask questions and share knowledge.
• Collaborative mindset and enjoyment in helping others learn.

Responsibilities

• Coordinate bookings and calendars for the immersive room and equipment.
• Maintain accurate booking information and support client charging and demand planning.
• Keep the Digital Lab well organised and ready for planned activities.
• Assist colleagues with simple tech questions and escalate to IT when needed.
• Look after digital equipment and coordinate maintenance or replacements.
• Help organise digital data and training materials, and keep training records up to date.

Skills

Curious

Organised

Attention to detail

Communication

Team collaboration

Tools

Cameras

VR headsets

Job description

## Digital Support TechnicianApply: GB.Whitehaven.Rutherford House: Full time: Posted Yesterday: R-165352### **Job Description**## Overview At AtkinsRéalis Nuclear, we’re using digital technologies to find new and better ways of delivering engineering projects. From augmented reality and immersive environments to robotics and digital tools, our teams are exploring technology that helps people collaborate, solve problems and work more effectively.Our Digital Labs bring this approach to life. Our Whitehaven Digital Lab includes an immersive room, robotics space, XR devices and a range of digital technologies for colleagues and clients to explore and use.We’re looking for a Digital Support Technician to help make our Digital Lab a welcoming, organised and supportive environment where people feel confident using technology.You don’t need to be an engineer or already know how to use every piece of technology in the lab. What matters most is your curiosity, willingness to learn, organisational skills and enjoyment of helping others. We’ll provide training, guidance and mentoring to help you develop.You’ll work with a variety of colleagues, including project managers, engineers, administrative colleagues, apprentices and graduates, while also connecting with our wider Nuclear Digital team.This role is a great opportunity to build your experience with digital technology and data. As you develop, you’ll have opportunities to explore areas that interest you, which could include photography, video editing, graphic design, coding or electronics. Previous experience in these areas isn’t required.The role can also provide a foundation for further development, including the opportunity to progress towards our Digital Technology Apprenticeship. ## Your role As our Digital Support Technician, you’ll help colleagues and clients get the most from our Digital Lab and its technology.You’ll: * Coordinate bookings and calendars, helping colleagues plan their use of the immersive room, digital equipment and other facilities while making sure the appropriate support is available.* Maintain accurate booking information, helping us understand how our spaces and technology are being used, support client charging and identify future demand.* Keep the Digital Lab welcoming and well organised, checking technology and equipment, making sure everything is ready to use and preparing spaces for planned activities.* Support colleagues using technology, helping with straightforward questions and technical issues while working with IT teams or technology suppliers when additional expertise is needed.* Look after our digital equipment, including cameras, VR headsets and other portable technology, helping colleagues access what they need and coordinating maintenance or replacements when required.* Support the organisation of digital data, helping ensure files are clearly named, appropriately stored, easy to locate and accessible to the right people.* Help colleagues build confidence with new technology by contributing to training materials, guidance and videos, sharing useful solutions and keeping training records up to date.As you develop in the role, we’ll encourage you to explore different areas of digital technology and build on your individual strengths and interests. ## About you We’re interested in your strengths and potential, rather than expecting you to arrive with experience in every aspect of the role.You may enjoy this opportunity if you: * Are curious and open to learning, particularly when it comes to technology and new ways of working.* Enjoy helping and collaborating with others and creating a positive experience for the people around you.* Have a thoughtful and organised approach and enjoy keeping information, activities or equipment well coordinated.* Feel comfortable communicating with different people, asking questions and sharing what you learn.* Enjoy solving problems and are comfortable asking for support or involving others when needed.* Have good attention to detail and can adapt when priorities change.You don’t need an engineering qualification or extensive technical experience to be successful in this role. We recognise that people bring different experiences, perspectives and strengths, and we’ll provide ongoing training, mentoring and support to help you develop. Most importantly, we’re looking for someone who is curious, collaborative and keen to learn, and who enjoys helping others feel confident using technology. ## Rewards & benefits Explore the rewards and benefits that help you thrive – at every stage of your life and your career. Enjoy competitive salaries, employee rewards and a brilliant range of benefits you can tailor to suit your own health, wellbeing, financial and lifestyle choices. Make the most of a myriad of opportunities for training and professional development to grow your skills and expertise. And combine our hybrid working culture and flexible holiday allowances to balance a great job and fulfilling personal life.Rewards and benefits – Careers at AtkinsRéalis ## About AtkinsRéalisWe're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.Find out more. ## Additional information **Security clearance**This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance.We are committed to creating a culture where everyone feels that they belong - a place where we can all be ourselves, thrive and develop to be the best we can be. So, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee resource groups to support all employees. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability. As a Disability Confident Leader, we are committed to offering an interview to all applicants who have a disability and meet the essential criteria. If you would like to be considered under this commitment, please let us know at the application stage.### **Worker Type**Employee### **Job Type**Contractual (Fixed Term)