Digital Support Technician

AtkinsRéalis UK Limited; Whitehaven; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Hybrid working culture

Flexible holiday allowances

Training & professional development

Job summary

AtkinsRéalis Nuclear, Whitehaven Digital Lab, seeks a Digital Support Technician to keep the lab welcoming, organised and easy to use for colleagues, apprentices and graduates. You will coordinate bookings, support with technology and help keep data and training materials accessible.

No engineering background required; curiosity, organisational skills and a passion for helping others are essential. Training and mentoring are provided, with opportunities to explore related creative tech areas as

Qualifications

• Curiosity about technology and willingness to learn.
• Enjoy helping others and creating a positive experience.
• Organised approach to coordinating information and equipment.
• Good communication with diverse people; asking questions and sharing what you learn.
• Able to adapt when priorities change and solve problems.
• Attention to detail and readiness to seek help when needed.

Responsibilities

• Coordinate bookings and calendars for the immersive room and equipment.
• Maintain accurate booking information and assist with client charging.
• Keep the lab welcoming and well organised, preparing spaces for activities.
• Assist colleagues with straightforward questions and escalate when required.
• Maintain digital equipment such as cameras and VR headsets.
• Help organise digital data and training materials.

Skills

Curiosity

Organised

Communication

Collaboration

Attention to detail

Job description

Job Description Overview At AtkinsRéalis Nuclear, we’re using digital technologies to find new and better ways of delivering engineering projects. From augmented reality and immersive environments to robotics and digital tools, our teams are exploring technology that helps people collaborate, solve problems and work more effectively. Our Digital Labs bring this approach to life. Our Whitehaven Digital Lab includes an immersive room, robotics space, XR devices and a range of digital technologies for colleagues and clients to explore and use. We’re looking for a Digital Support Technician to help make our Digital Lab a welcoming, organised and supportive environment where people feel confident using technology. You don’t need to be an engineer or already know how to use every piece of technology in the lab. What matters most is your curiosity, willingness to learn, organisational skills and enjoyment of helping others. We’ll provide training, guidance and mentoring to help you develop. You’ll work with a variety of colleagues, including project managers, engineers, administrative colleagues, apprentices and graduates, while also connecting with our wider Nuclear Digital team. This role is a great opportunity to build your experience with digital technology and data. As you develop, you’ll have opportunities to explore areas that interest you, which could include photography, video editing, graphic design, coding or electronics. Previous experience in these areas isn’t required. The role can also provide a foundation for further development, including the opportunity to progress towards our Digital Technology Apprenticeship.

Responsibilities

• Coordinate bookings and calendars, helping colleagues plan their use of the immersive room, digital equipment and other facilities while making sure the appropriate support is available.
• Maintain accurate booking information, helping us understand how our spaces and technology are being used, support client charging and identify future demand.
• Keep the Digital Lab welcoming and well organised, checking technology and equipment, making sure everything is ready to use and preparing spaces for planned activities.
• Support colleagues using technology, helping with straightforward questions and technical issues while working with IT teams or technology suppliers when additional expertise is needed.
• Look after our digital equipment, including cameras, VR headsets and other portable technology, helping colleagues access what they need and coordinating maintenance or replacements when required.
• Support the organisation of digital data, helping ensure files are clearly named, appropriately stored, easy to locate and accessible to the right people.
• Help colleagues build confidence with new technology by contributing to training materials, guidance and videos, sharing useful solutions and keeping training records up to date.

About you

• Are curious and open to learning, particularly when it comes to technology and new ways of working.
• Enjoy helping and collaborating with others and creating a positive experience for the people around you.
• Have a thoughtful and organised approach and enjoy keeping information, activities or equipment well coordinated.
• Feel comfortable communicating with different people, asking questions and sharing what you learn.
• Enjoy solving problems and are comfortable asking for support or involving others when needed.
• Have good attention to detail and can adapt when priorities change.

Rewards & benefits

Explore the rewards and benefits that help you thrive - at every stage of your life and your career. Enjoy competitive salaries, employee rewards and a brilliant range of benefits you can tailor to suit your own health, wellbeing, financial and lifestyle choices. Make the most of a myriad of opportunities for training and professional development to grow your skills and expertise. And combine our hybrid working culture and flexible holiday allowances to balance a great job and fulfilling personal life.

Reward and benefits – Careers at AtkinsRéalis

About AtkinsRéalis We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people. Find out more.

Additional information

Security clearance This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance.

We are committed to creating a culture where everyone feels that they belong - a place where we can all be ourselves, thrive and develop to be the best we can be. So, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee resource groups to support all employees. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability. As a Disability Confident Leader, we are committed to offering an interview to all applicants who have a disability and meet the essential criteria. If you would like to be considered under this commitment, please let us know at the application stage.

Worker Type Employee Job Type Contractual (Fixed Term)

At AtkinsRéalis, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. Created by the integration of long-standing organizations dating back to 1911, AtkinsRéalis is a world-class engineering services and nuclear company dedicated to engineering a better future for our planet and its people. We create sustainable solutions that connect people, data and technology to transform the world's infrastructure and energy systems. We deploy global capabilities locally to our clients and deliver unique end-to-end services across the whole life cycle of an asset including consulting, advisory & environmental services, intelligent networks & cybersecurity, design & engineering, procurement, project & construction management, operations & maintenance, decommissioning and capital. The breadth and depth of our capabilities are delivered to clients in strategic sectors such ...