Frontline Digital Services Support & Device Loans

The Methodist Church in Britain; Birmingham; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Annual leave

Bank holidays

Staff benefits

Job summary

University of Wales Trinity Saint David is seeking a front-line digital services support professional to assist students, staff and visitors with IT and digital services.

You will troubleshoot, advise on resources and log requests in the service management system, ensuring timely escalation where needed while promoting available digital services and maintaining learning spaces and equipment.

Qualifications

• Strong communication skills for a front-line support role.
• Attention to detail in handling requests and data.
• Ability to work independently and as part of a team.

Responsibilities

• Act as first point of contact for digital service enquiries from students, staff and visitors.
• Provide support face-to-face, by phone and via live chat.
• Log and manage requests on the Service Management platform.
• Diagnose and resolve technical issues.
• Triage complex queries and escalate where necessary.
• Promote digital services and resources to users.
• Maintain learning spaces and equipment across the campus.
• Manage short-term device loans and specialist resources.
• Collect data to support service improvement.
• Maintain knowledge base content and documentation.
• Identify opportunities to enhance the user experience.

Skills

Strong communication

Attention to detail

Independent & collaborative work

Job description

University of Wales Trinity Saint David is seeking a front-line digital services support professional to assist students, staff and visitors with IT and digital services.

You will troubleshoot, advise on resources and log requests in the service management system, ensuring timely escalation where needed while promoting available digital services and maintaining learning spaces and equipment.