Digital Services Lead

Redkite Law; Cardiff; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Generous annual leave

Pension scheme

Life Assurance

Gym membership contributions

Career development

Job summary

Redkite Solicitors is seeking a Digital Services Lead in Cardiff/Swansea to guide a small IT team and bridge technology with people across the firm.

You will lead a three-person team, foster a proactive IT culture, and ensure the technology enables excellent client and colleague experiences. The role demands ownership, relationship-building, and decisive action to drive improvements.

Qualifications

• Strong relationship-building skills across all levels.
• Organised leader able to coordinate workloads.
• Self-starter with initiative and ownership.
• Decisive, accountable, and reliable.
• Excellent communicator across staff to senior leaders.
• Experience in IT support or service delivery.
• Experience in supporting Microsoft 365.
• Interest in AI, automation and continuous improvement.
• Full driving licence and willingness to travel.

Responsibilities

• Supervise and support IT team with prioritisation, skills development and delivering outstanding service.
• Champion innovation and supporting the firm’s AI journey, helping colleagues adopt new technologies safely.
• Create a positive and responsive support experience across the firm, whether face-to-face or remote.
• Build strong relationships across the business as a visible, approachable IT leader.
• Bring structure, organisation and a proactive mindset to day-to-day IT delivery.
• Continuously review and improve processes and ways of working to be user-focused.
• Take ownership of escalated issues and drive resolution.
• Promote positive technology habits and cybersecurity awareness.
• Play a key role in IT projects and technology rollouts that enhance colleague experience.
• Identify opportunities to improve IT support and deliver practical solutions.

Skills

Relationship-building

Leadership

Project management

Communication

Problem-solving

AI/Automation interest

Tools

Microsoft 365

Job description

Cardiff, United Kingdom | Posted on 14/08/2026

• Province Vale of Glamorgan, The (Bro Morgannwg GB-BMG)
• Country United Kingdom
• Postal Code CF10

About Us

We recognise that our reputation as one of the leading law firms in Wales is entirely down to the people who work here. We place great stock in attracting talented people, doing all we can to make sure you enjoy life at Redkite Solicitors and giving you plenty of reasons to build a long-term career with us.

Job Description

Salary:£32,500
Location:Swansea/Cardiff
Contract:Permanent, Full-time
Hours:35 hours – (flexibility required, includingoccasional out-of-hours)
Start Date:ASAP

We're looking for a people-focused leader who happens towork in IT.

This is not a role for someone who simply keeps technologyrunning. We're looking for someone who can build relationships, inspire a smallteam, and champion excellent service across the firm.

As our Digital Services Lead, you'll lead a close-knit teamof three, acting as the bridge between technology and the people who rely on itevery day. You'll be highly organised, naturally proactive, and confidentengaging with colleagues at every level of the business. You'll enjoy takingownership, solving problems, driving improvements, and ensuring our colleaguesexperience technology as an enabler rather than an obstacle.

If you're the kind of person who sees an issue and fixes itbefore being asked, enjoys bringing people together to get things done, andthrives in a role where no two days are the same, we'd love to hear from you.

The ideal candidate won't be waiting to be told what todo.

They'll enjoy taking ownership, leading by example, buildingstrong relationships, and finding better ways of working. They'll be energisedby helping people, comfortable making decisions, and motivated by seeing theirteam and the wider business succeed.

What Success Looks Like

In this role, you'll:

• Build trusted relationships across the firm socolleagues see IT as approachable, responsive, and solutions focused.
• Create a positive, motivated, andhigh-performing team culture.
• Bring structure and organisation to the ITsupport function, ensuring work is prioritised effectively and deliveredconsistently.
• Take ownership of challenges, driving issuesthrough to resolution rather than waiting for direction.
• Act as a champion for change, helping colleaguesembrace new technologies and ways of working.
• Continually look for opportunities to improvethe experience of both colleagues and clients through technology.

What Will You Be Doing?

• Supervisingand supporting the IT team, helping colleagues prioritise their work, developtheir skills, and deliver an outstanding service
• Championing innovation andsupporting the firm’s AI journey, helping colleagues adopt new technologiessafely, confidently, and in ways that deliver real value
• Creating a positive andresponsive support experience for colleagues across the firm, whether assistingface-to-face or remotely
• Building strong relationshipsacross the business as a visible, approachable, and trusted IT leader whounderstands users’ needs
• Bringing structure, organisation,and a proactive mindset to the day-to-day delivery of IT services
• Continuously reviewing andimproving processes, administration, and ways of working to make IT moreeffective and user-focused
• Taking ownership of escalatedissues, ensuring colleagues feel supported and informed until a successfulresolution is reached
• Promoting positive technologyhabits, cyber security awareness, and a culture of shared responsibility acrossthe firm
• Playing a key role in ITprojects, service improvements, and technology rollouts that enhance thecolleague experience
• Identifying opportunities to improve how IT supports the business, bringing fresh ideas and practicalsolutions that drive positive change

Requirements

Who We’re Looking For:

• A natural relationship-builderwho enjoys working with people and earning trust across the business.
• An organised and capable leaderwho can coordinate workloads, manage competing priorities, and keep a smallteam focused and motivated.
• A self-starter who takesinitiative, identifies opportunities, and drives solutions without needingconstant direction.
• Confident making decisions,taking ownership, and following through on commitments.
• An excellent communicator who canengage effectively with colleagues at all levels, from support staff to seniorleaders.
• Passionate about delivering anexceptional internal customer experience.
• Comfortable working in a fast-paced environment where priorities can change quickly.
• Experienced in an IT support,customer support, service delivery, or team leadership role.
• Experienced in supportingMicrosoft 365 environments.
• Interested in innovation, AI,automation, and continuous improvement.
• A full driving licence andwillingness to travel

What’s In ItForYou?

We’recommitted to creating a supportive,collaborative, and high-performing legal team.You’llbe joining colleagues who are not onlylegally excellent but also commercially astuteand down-to-earth.We value trust,teamworkand excellence, and offer an environment where you can grow and succeed.

• A collaborative, friendly working environment with regular team connection days
• Generousannual leave (plusadditionaldays with length of service)
• Optionto buy or sell annual leave
• Life Assurance
• Pension Scheme
• Contributions to gym membership
• Career development and learning support

... and much more

At Redkite, we are committed to creating a diverse, inclusive, and supportive workplace where everyone is valued.

We welcome applicants from all backgrounds, including gender, race, ethnicity, sexual orientation, disability, age, religion, and neurodiversity.

We are dedicated to providing reasonable adjustments throughout the recruitment process and beyond to ensure all employees can thrive.

We believe that diversity strengthens our team and helps us better serve our clients.