Digital Services Lead

Redkite Solicitors; Cardiff; On-site; GBP 28,000 - 37,000; Full time

Benefits offered by this job

Generous annual leave

Pension scheme

Life Assurance

Learning & development support

Job summary

Redkite Solicitors in Cardiff is seeking a Digital Services Lead to bridge technology and people, leading a small IT team and shaping how services are delivered.

You will own the IT support function, drive improvements, champion new tech including AI, and collaborate with colleagues at all levels to ensure technology enables, not hinders, daily work.

Qualifications

• Natural relationship-builder who earns trust across the business.
• Organised leader who coordinates workloads and keeps a small team motivated.
• Self-starter who takes initiative and drives solutions.
• Confident decision-maker with ownership mindset.
• Excellent communicator engaging colleagues at all levels.
• Experience in IT support, service delivery, or team leadership.
• Experience supporting Microsoft 365 environments.
• Interest in innovation, AI, automation, and continuous improvement.
• Full driving licence and willingness to travel.

Responsibilities

• Supervising and supporting the IT team, helping colleagues prioritise their work, develop their skills, and deliver an outstanding service.
• Championing innovation and supporting the firm’s AI journey, helping colleagues adopt new technologies safely, confidently, and in ways that deliver real value.
• Creating a positive and responsive support experience for colleagues across the firm, whether assisting face-to-face or remotely.
• Building strong relationships across the business as a visible, approachable IT leader who understands users’ needs.
• Bringing structure, organisation, and a proactive mindset to the day-to-day delivery of IT services.
• Continuously reviewing and improving processes, administration, and ways of working to make IT more effective and user-focused.
• Taking ownership of escalated issues, ensuring colleagues feel supported and informed until a successful resolution is reached.
• Promoting positive technology habits, cyber security awareness, and a culture of shared responsibility across the firm.
• Playing a key role in IT projects, service improvements, and technology rollouts that enhance the colleague experience.
• Identifying opportunities to improve how IT supports the business, bringing fresh ideas and practical solutions that drive positive change.

Skills

Relationship-building

Leadership

Self-starter

Decision making

Communication

IT support experience

Microsoft 365

AI/Automation interest

Travel readiness

Tools

ITSM tools

Office 365/M365

Job description

Cardiff, United Kingdom | Posted on 14/08/2026

• Province Vale of Glamorgan, The (Bro Morgannwg GB-BMG)
• Country United Kingdom
• Postal Code CF10

About Us

We recognise that our reputation as one of the leading law firms in Wales is entirely down to the people who work here. We place great stock in attracting talented people, doing all we can to make sure you enjoy life at Redkite Solicitors and giving you plenty of reasons to build a long-term career with us.

Job Description

Salary:£32,500
Location:Swansea/Cardiff
Contract:Permanent, Full-time
Hours:35 hours – (flexibility required, includingoccasional out-of-hours)
Start Date:ASAP

We're looking for a people-focused leader who happens towork in IT.

This is not a role for someone who simply keeps technologyrunning. We're looking for someone who can build relationships, inspire a smallteam, and champion excellent service across the firm.

As our Digital Services Lead, you'll lead a close-knit teamof three, acting as the bridge between technology and the people who rely on itevery day. You'll be highly organised, naturally proactive, and confidentengaging with colleagues at every level of the business. You'll enjoy takingownership, solving problems, driving improvements, and ensuring our colleaguesexperience technology as an enabler rather than an obstacle.

If you're the kind of person who sees an issue and fixes itbefore being asked, enjoys bringing people together to get things done, andthrives in a role where no two days are the same, we'd love to hear from you.

The ideal candidate won't be waiting to be told what todo.

They'll enjoy taking ownership, leading by example, buildingstrong relationships, and finding better ways of working. They'll be energisedby helping people, comfortable making decisions, and motivated by seeing theirteam and the wider business succeed.

What Success Looks Like

In this role, you'll:

• Build trusted relationships across the firm socolleagues see IT as approachable, responsive, and solutions focused.
• Create a positive, motivated, andhigh-performing team culture.
• Bring structure and organisation to the ITsupport function, ensuring work is prioritised effectively and deliveredconsistently.
• Take ownership of challenges, driving issuesthrough to resolution rather than waiting for direction.
• Act as a champion for change, helping colleaguesembrace new technologies and ways of working.
• Continually look for opportunities to improvethe experience of both colleagues and clients through technology.

What Will You Be Doing?

• Supervisingand supporting the IT team, helping colleagues prioritise their work, developtheir skills, and deliver an outstanding service
• Championing innovation andsupporting the firm’s AI journey, helping colleagues adopt new technologiessafely, confidently, and in ways that deliver real value
• Creating a positive andresponsive support experience for colleagues across the firm, whether assistingface-to-face or remotely
• Building strong relationshipsacross the business as a visible, approachable, and trusted IT leader whounderstands users’ needs
• Bringing structure, organisation,and a proactive mindset to the day-to-day delivery of IT services
• Continuously reviewing andimproving processes, administration, and ways of working to make IT moreeffective and user-focused
• Taking ownership of escalatedissues, ensuring colleagues feel supported and informed until a successfulresolution is reached
• Promoting positive technologyhabits, cyber security awareness, and a culture of shared responsibility acrossthe firm
• Playing a key role in ITprojects, service improvements, and technology rollouts that enhance thecolleague experience
• Identifying opportunities to improve how IT supports the business, bringing fresh ideas and practicalsolutions that drive positive change

Requirements

Who We’re Looking For:

• A natural relationship-builderwho enjoys working with people and earning trust across the business.
• An organised and capable leaderwho can coordinate workloads, manage competing priorities, and keep a smallteam focused and motivated.
• A self-starter who takesinitiative, identifies opportunities, and drives solutions without needingconstant direction.
• Confident making decisions,taking ownership, and following through on commitments.
• An excellent communicator who canengage effectively with colleagues at all levels, from support staff to seniorleaders.
• Passionate about delivering anexceptional internal customer experience.
• Comfortable working in a fast-paced environment where priorities can change quickly.
• Experienced in an IT support,customer support, service delivery, or team leadership role.
• Experienced in supportingMicrosoft 365 environments.
• Interested in innovation, AI,automation, and continuous improvement.
• A full driving licence andwillingness to travel

What’s In ItForYou?

We’recommitted to creating a supportive,collaborative, and high-performing legal team.You’llbe joining colleagues who are not onlylegally excellent but also commercially astuteand down-to-earth.We value trust,teamworkand excellence, and offer an environment where you can grow and succeed.

• A collaborative, friendly working environment with regular team connection days
• Generousannual leave (plusadditionaldays with length of service)
• Optionto buy or sell annual leave
• Life Assurance
• Pension Scheme
• Contributions to gym membership
• Career development and learning support

... and much more

At Redkite, we are committed to creating a diverse, inclusive, and supportive workplace where everyone is valued.

We welcome applicants from all backgrounds, including gender, race, ethnicity, sexual orientation, disability, age, religion, and neurodiversity.

We are dedicated to providing reasonable adjustments throughout the recruitment process and beyond to ensure all employees can thrive.

We believe that diversity strengthens our team and helps us better serve our clients.