Onboarding Assistant

Redkite Solicitors; Stroud; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

25 days annual leave

Holiday buy and sell scheme

Gym membership contributions

Flexible working

Job summary

Redkite Solicitors in Stroud/Gloucester is seeking an Onboarding Assistant to support the early stages of client onboarding for residential conveyancing matters. You will work with Onboarding Specialists to ensure a smooth setup and a reassuring client experience.

The role focuses on accurate document handling, compliance checks, and creating a positive initial client journey within a busy team. Training will cover onboarding processes and AML controls.

Qualifications

• Organisational skills and attention to detail essential for handling onboarding tasks.
• Good communication and team collaboration to support a smooth client journey.
• Strong customer service mindset with a professional and friendly approach.
• Proficient IT skills and capability to use case management systems.
• Willingness to learn onboarding processes and compliance requirements.

Responsibilities

• Kickstart every client journey by sending onboarding packs and links to set a clear, positive start for each client.
• Maintain momentum by managing incoming documents, anticipating next steps, and making professional calls.
• Support checks by carrying out searches and due diligence to ensure information is accurate and compliant.
• Set up files with onboarding documentation for a smooth handover.
• Communicate with warmth and professionalism to create a supportive client experience.
• Collaborate with onboarding and legal teams to deliver a seamless service.
• Keep trackers and systems updated for visibility and control across onboarding matters.
• Handle essential administrative duties to keep a well-organised, compliant document trail.

Skills

Organisational skills

Attention to detail

Communication skills

Teamwork

Customer service

IT literacy

Tools

Case management systems

Job description

Stroud, United Kingdom | Posted on 04/08/2026

We recognise that our reputation as one of the leading law firms in Wales is entirely down to the people who work here. We place great stock in attracting talented people, doing all we can to make sure you enjoy life at Redkite Solicitors and giving you plenty of reasons to build a long-term career with us.

Job Description

Onboarding Assistant

Location: Stroudor Gloucester Contract: Permanent Hours: Full-time,35hours,9am – 5pm Start Date: ASAP

Are you organised, detail-oriented, and motivated by delivering a smooth and professional client experience from the very start? At Redkite Solicitors,we’relooking for anOnboarding Assistantto join our Residential Conveyancing Onboarding Team, supporting the efficient and consistent onboarding of all residential property matters.

In this role, you will support theearly stagesof the client onboarding process by helping to make sure everything is set up smoothly before work begins on a client’s matter.Working closely with the Onboarding Specialists,you’llplay an important part in keeping things running efficiently, supporting fee earners, and helping to create a positive and reassuring experience for every client.

Redkite Solicitors has been trusted toprovideexceptional legal advice to individuals, families, and businesses since 1898. As a progressive, full-service law firm , we are driven by growth and innovation, continuously expanding our reach to meet the diverse needs of our clients. Withnearly 300dedicated professionals, we are proud to be recognised as an employer of choice, with a number of our lawyers recognised in bothLegal 500 and Chambers, reflecting the strength and quality of ourexpertise. Our ongoing commitment to excellence and expansion ensures Redkite remainsat the forefront of the legal sector.

Candidates should be aware that their first day of employment may be based at an alternative Redkite office for group onboarding. A willingness to travel and spend the day away from your usual place of work is thereforerequired.

What Will You Be Doing?

• Kickstart every client journey – Send out onboarding packs andrelevantlinks promptly, setting the tone for aclearand positivestart for everyclient.
  
• Keep the momentum going – Stay on top of incoming documents,anticipatenext steps, and use professional, courteous phone calls tokeep theprocessmoving.
  
• Be the guardian of quality – Support essential checks by carrying out searches andduediligencetasks, helping to make sure all information isaccurateand compliant.
  
• Set files up for success – Organise and prepare onboarding documentation so every matter is ready for a smooth handover.
  
• Create a standout client experience – Communicate with warmth and professionalism, making every interaction feelsupportiveandwell-guided.
  
• Work together to win – Collaborate closely withcolleagues across the onboarding and legal teams to deliver a seamless, efficient service.
  
• Stay on top of it all – Keep trackers and systems updated, ensuring full visibility and control across onboarding matters.
  
• Be a valued team player – Take responsibility for essential administrative duties and contribute to awellorganised, compliantdocument trail.
  

Requirements

• Willingness to learn – Keen to develop knowledge of onboarding processes and compliance requirements such as anti-money laundering and source-of-funds checks.
  
• Some awareness of legal or administrative processes – Any exposure to residential conveyancing, or onboarding is helpful, but not essential.
  
• Strong organisation and attention to detail – Able tohandletasksaccuratelyandkeep work well-structured.
  
• Process-driven – Comfortable following clear steps and procedures.
  
• Confident andclientfocusedcommunicator – Friendly and professional when speaking with clients and colleagues, prioritising clarity,responsivenessand a positive experience in every interaction.
  
• Positive under pressure – Enjoy working in a busy environment and managing multiple tasks and priorities.
  
• Digitally proficient – Confident using IT systems; experience with case management systems is a bonus.
  
• Team player – Happy to support colleagues and contribute to a collaborative, supportive team environment.
  

What is in it for you?

• Minimum25 days annual leave entitlement, plus bank holidays
  
• Holiday buy and sell scheme
  
• Contributions to gym membership
  
• Flexible working considerations
  
• ... and much more
  

At Redkite, we are committed to creating a diverse, inclusive, and supportive workplace where everyone is valued. We welcome applicants from all backgrounds, including gender, race, ethnicity, sexual orientation, disability, age, religion, and neurodiversity. We are dedicated to providing reasonable adjustments throughout the recruitment process and beyond to ensure all employees can thrive. If you need any reasonable adjustments at any stage of the recruitmentprocess, please let us know and we will be happy to support you. We believethat diversity strengthens our team and helps us better serve our clients.