Digital Services Assistant - Digital Promotions, Events & Initiatives

Boots; Nottingham; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption

Flexible benefits scheme including add

TELUS Health counselling access

Job summary

Boots is seeking a Digital Services Assistant in Nottingham to join the Online Digital Services Team. You will learn how our products, promotions and events are planned, set up, tested and implemented online, ensuring accuracy and customer value.

You’ll work across Digital Product Enrichment and Digital Promotions & Events, handling testing, go-live sign-offs, data-driven improvements and collaboration with suppliers and internal teams.

Qualifications

• Able to build relationships quickly within the Digital Services team.
• Curious about how processes work and how to improve them.
• Owns tasks and can drive them to completion with minimal supervision.
• Highly organised with ability to prioritise across multiple teams.
• Able to manipulate data and spot insights to improve customer experience.
• Proficient in Microsoft Excel for data checks and reporting.
• Understanding of SEO and customer-focused optimisations.

Responsibilities

• Become expert in Digital systems launching and maintaining online products and promotions.
• Document, test and publish promotions or products to timings and standards.
• Coordinate assets with suppliers and implement on site to optimise customer visibility.
• Keep trackers and managers updated with progress and results across teams.

Skills

Relationship building

Curiosity

Ownership

Organisational skills

Data manipulation

Excel proficiency

SEO understanding

Tools

MS Excel

Data tracking systems

Job description

Role: Digital Services Assistant - Online Digital Services Team

Contract: 12M FTC

Shift pattern: Full Time

Location: Nottingham

What You'll Be Doing

The Digital Services Team are responsible for leading a wide range of operational & business processes across our UK and ROI digital platforms, ensuring that they operate effectively, deliver value and always enhance the customer experience. We have a new opportunity to join our team and learn skills across our two main teams; Digital Product Enrichment and Digital Promotions & Events. This is an exciting chance to join our team and learn how our products, promotions, new brands and big events are operationally planned, set up, tested and implemented online.

Key Responsibilities

• Chance to become an expert in our Digital systems which launches and maintains our products and promotions online. Depending on wider team requirements, you may have opportunity & be asked to support the wider Digital team on ad hoc projects so may not be fixed to one team
• Accurately document, track, set up, test and publish promotions or products required to the appropriate timings & standards, having completed self & colleague checks to ensure this. This is an extensive part of the role so suited to someone who thrives on this type of task.
• Tasks could range from testing and signing off promotions due to go live on site, ensuring they work as briefed, that there are no technical nuances and work commercially correct especially when on multiple deals, through to liaising with our suppliers to obtain the correct copy, product attributes & imagery then accurately implementing this on site, optimised to show to the customer and colleagues in the best possible & clear way. Products will then need optimising post launch using data to drive the right points of intervention to improve customer engagement & visibility.
• You will need to ensure that the relevant requesters, trackers & managers are updated accurately and reported, to effectively communicate when tasks are completed or share detailed progress with the relevant teams.

What You'll Need To Have (our Must-haves)

• Able to build relationships quickly within the Digital Services team and externally with all the key teams who we support and are a team player, finishing the day as one team rather than an individual.
• Have an inquiring mind, be curious on the 'why' to understand cause/effect of processes, be pragmatic and take ownership for their work.
• Grow knowledge quickly, be open with their development & skill level, learn from mistakes and apply training. Be confident in reaching out to peers for any support required and able to adhere to documented standard operating procedures according to whichever team you are supporting.
• Can deal with conflicting priorities especially with working across multiple teams and ensure relevant tasks are completed to time and accuracy expectation. Able to switch between activities effectively keeping logical track of where you are and able to pivot to something else when required. This role suits a highly organised individual who can use experience & guidance from their line manager to prioritise value adding tasks & support customer.
• Able to challenge colleagues and briefing teams to ensure the set deadline is met or effectively escalated to uphold customer experience and commercial agreements.
• Must be confident in using the Microsoft suite, specifically excel, and have the skill to manipulate data to spot errors or get to an answer efficiently, calling out any accurate data-based insights where appropriate and taking action on them to improve customer experience or ways of working.
• Being optimisation led, understanding SEO and being a champion for customer are preferable but will be taught (where required)
• Flexible to meet the testing and sign off timings required before peak traffic times / days online as highlighted below

The role will be part of a shift-based team who support flexible business requirements and growth of the business, this may include weekends, bank holidays and seasonal periods. With our website available for customers 24 hours a day, working times will vary at short notice and require some early mornings from 5am if required to ensure everything is accurate and signed off ahead of customer peak shopping periods.

Rewards designed for you

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

There's lots more in our benefits and discounts, MyBoosts - there to give you that little lift in your everyday. Find out more at boots.jobs/rewards. Exclusions may apply; eligible roles only. Please note that any salary estimates provided on third-party sites are not endorsed by Boots and may not be accurate.

A Bit About Us

At Boots, we're proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive, so we're committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

We are happy to provide reasonable adjustments to help you to be at your best.

This role requires the successful candidate to complete a pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.