Digital Service Desk Manager FTC

Covwarkpt; Coventry; On-site; GBP 40,000 - 70,000; Full time

Job summary

A leading healthcare organization is seeking a Digital Service Desk Manager to oversee a dynamic service desk team, implement new technologies, and enhance user experiences. This mid-senior level role offers the opportunity to shape service delivery in a supportive environment focused on improving community wellbeing.

Benefits

Generous annual leave entitlement

Excellent learning and development opportunities

Salary sacrifice schemes for cars and gym memberships

Wellbeing support services

Qualifications

• Experience managing IT service desks and adherence to ITIL principles.
• Ability to lead and develop service desk teams effectively.
• Strong communication skills to engage with diverse staff.

Responsibilities

• Lead and develop a talented service desk team to implement new systems.
• Manage incidents and service requests using ITIL processes.
• Drive continual service improvement through feedback and performance reports.

Skills

Customer service focus

ITIL

Team management

Incident management

Service improvement

Collaboration

Job description

Join to apply for the Digital Service Desk Manager FTC role at Coventry and Warwickshire Partnership NHS Trust

Join to apply for the Digital Service Desk Manager FTC role at Coventry and Warwickshire Partnership NHS Trust

A dynamic and pivotal role has arisen within our Digital Team to lead and develop a talented service desk team to assist with the implementation of the new Electronic Patient Record (EPR) system . This will be an ideal opportunity to shape our service delivery and make a real impact on user experience. The role is expected to work across all the stages of the ITIL Service Lifecycle involving Service Design, Service Transition, Service Operation, and Continual Service Improvement.

Main Duties Will Be

• Delivery of a customer focused Digital Service Desk for all service users
• Manage a team of IT Engineers and Service Desk agents including their workload.
• Manage incidents and service requests using ITIL processes and ITSM tools.
• Ongoing development of staff and processes
• Continual service improvement within the Service Desk using performance reports, audits and service feedback.
• To work and collaborate with other Digital staff to ensure the smooth operation of the delivery and consumption of Digital services.
• To engage with clinical and non-clinical staff around the requirements or issues concerning Digital services.
• Align Service Desk Operations and its objectives with Digital’s Service Design specifications and the Digital Strategy
• To assist the IT Front Office Manager in delivering End User Compute services and access to clinical and non-clinical systems to all service users
  
  

At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.

We put ‘people at our heart’; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.

• generous annual leave entitlement which increases during your time with us
• excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
• salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
• discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
• wellbeing support, including an in-house counselling service, external helpline and more
• staff networks and support group
  
  

We’re always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.

For further details / informal visits contact: Name: Jaswinder Sian Job title: Front Office Services Manager Email address: [e-mail]

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Hospitals and Health Care

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