Customer Service Desk Manager

GAP Group; Northampton; On-site; GBP 30,000 - 45,000; Full time

Job summary

GAP Group is seeking a Hire Manager for their Plant and Tool division in Northampton. The successful candidate will lead a team focused on customer satisfaction and sales growth while ensuring operational efficiency and safety standards. This role offers competitive pay and various employee benefits.

Benefits

Competitive salary and bonus scheme

Up to 25 days annual leave plus bank holidays

Optional 5 days additional leave

Contributory Pension Scheme

Life Assurance

Employee Welfare Fund (Company-funded social events)

Cycle to Work Scheme

Health & Wellness programs

Qualifications

• Significant experience in a high-volume sales role, preferably in plant hire or construction.
• Strong leadership skills to motivate and develop teams.
• Excellent organisational and attention to detail.

Responsibilities

• Oversee daily operations of the Hire Desk and Transport services.
• Motivate and develop the Hire & Sales team.
• Monitor hire activity and produce revenue reports.

Skills

Leadership

Customer Engagement

Organisational Skills

Tools

MS Office

Job description

Please ensure you complete an application directly via the GAP Group Website

Our team is the best in the industry - is it time for you to join us?

The Role:

Our nationwide Plant and Tool division hires a range of equipment including diggers, dumpers and small hand tools to our customers across the construction, utilities and infrastructure sectors.

As a Hire Manager, you will be responsible for the day to day running of the Hire Desk and Transport services to ensure the depot is exceeding customer requirements and increasing sales revenue. Managing a team of Hire & Sales Co-ordinators and Drivers, you will motivate and develop the team to create a customer-focussed approach within their role, whilst ensuring health & safety processes are adhered at all times. Within this fast-paced role, you will monitor hire activity levels and produce monthly revenue and productivity reports whilst identifying opportunities for improvement.

Applicants applying for the role of Hire Manager should have/be:

• Significant experience working within a high-volume sales role preferably within the plant hire or construction industry
• Strong leaderships skills with the ability to motivate and develop a high-performing team
• Ability to engage with customers at all levels in the pursuit of increasing sales revenue and resolving any issues efficiently
• Excellent organisational skills and strong attention to detail with the ability to manage competing priorities effectively
• Proficient in MS Office packages including Word and Excel

From one division, GAP Hire Solutions now has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as a staff social fund and loyalty holidays. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.

Benefits include:

• Competitive salary and bonus scheme
• Up to 25 days annual leave plus bank holidays
• The option to buy up to 5 days additional leave
• Contributory Pension Scheme
• Life Assurance
• Employee Welfare Fund (Company-funded social events)
• Cycle to Work Scheme
• Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)

So what next?

If you fit the profile and are up for the challenge, we would love to hear from you!

To apply all you need to do is upload your CV and complete our short application form and we'll take it from there.

GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER