Digital Service Delivery Lead | ITIL‑Driven, Flexible Working
Pennine Care
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Benefits offered by this job
Job summary
Pennine Care NHS Foundation Trust is seeking a proactive IT Service Delivery Manager to lead the Service Desk, remote 2nd line support, and on-site field engineering across multiple sites. The role focuses on safe, reliable, user-centric digital services, with ITIL-aligned processes and strong governance.
You will drive continual service improvement using data insights, oversee asset lifecycle, and lead staff development in line with NHS values.
Qualifications
- Significant experience in IT service delivery or operations management.
Responsibilities
- Lead 1st and 2nd line support and field engineering, ensuring effective triage and resolution against SLAs/OLAs.
Skills
Education
Job description
Pennine Care NHS Foundation Trust is seeking a proactive IT Service Delivery Manager to lead the Service Desk, remote 2nd line support, and on-site field engineering across multiple sites. The role focuses on safe, reliable, user-centric digital services, with ITIL-aligned processes and strong governance.
You will drive continual service improvement using data insights, oversee asset lifecycle, and lead staff development in line with NHS values.
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