Digital Service Analyst - Grow toward Service Manager

HPCareers Ltd; Leeds; On-site; GBP 30,000 - 40,000; Full time

Job summary

A digital services firm in Leeds is looking for a Digital Service Analyst to support their Digital Service Delivery Team. This role involves monitoring service transactions, managing issues, and liaising with customers. Candidates should have at least two years of experience in a similar role and knowledge of ITIL processes. This position offers a potential career path towards becoming a Service Manager.

Qualifications

• Two years relevant Service Analyst experience.
• Knowledge of ITIL service lifecycle, ideally ITIL Foundation certificate.
• Understanding of technologies including .NET, SQL, HTML support.

Responsibilities

• Monitor and manage service transactions to meet service targets.
• Challenge and escalate failures in process or performance.
• Liaise with business customers and internal escalations.

Skills

Service Management

ITIL knowledge

Monitoring service transactions

Tools

.NET

SQL

HTML support

Job description

A digital services firm in Leeds is looking for a Digital Service Analyst to support their Digital Service Delivery Team. This role involves monitoring service transactions, managing issues, and liaising with customers. Candidates should have at least two years of experience in a similar role and knowledge of ITIL processes. This position offers a potential career path towards becoming a Service Manager.