Service Advisor

LSH Auto Limited; Macclesfield; Hybrid; GBP 42,000 - 48,000; Full time

Benefits offered by this job

Referral scheme

Mercedes-Benz training

Rewards scheme

Car purchase scheme

Eye care vouchers

Life assurance

Holidays 31–38 days

Wellbeing support

Company pension

Job summary

LSH Auto Limited is seeking an Aftersales Executive for Mercedes-Benz to ensure a smooth service journey from initial enquiry to completion. You will build trust, maintain clear communication, and collaborate across customer-facing and workshop teams to uphold high service standards.

The role requires 1-2 years in automotive aftersales, the ability to provide timely service updates, a valid driving license, and eligibility to work in the UK.

Qualifications

• 1-2 years of experience in automotive aftersales or a similar customer-facing environment.
• Experience providing service-progress updates to customers in a dealership aftersales setting.
• Valid driver’s license.
• Eligibility to work in the UK.
• Experience with Keyloop is a plus.
• Experience resolving customer complaints in a dealership aftersales setting would be beneficial.

Responsibilities

• Coordinate customer service bookings and manage aftersales enquiries efficiently.
• Monitor repair progress and keep customers updated throughout the service journey.
• Work closely with workshop teams to ensure timely service delivery.
• Resolve customer concerns professionally to maintain high satisfaction and loyalty.
• Support upselling of service plans, parts, and maintenance packages where appropriate.

Skills

1-2 years experience

Service-progress updates

Valid driver’s license

Eligibility to work in UK

Keyloop

Customer complaint resolution

Tools

Keyloop

Job description

LSH Auto is a UK premium automotive retailer and one of the leading Mercedes-Benz dealership groups, supporting customers across new and used vehicle sales as well as a full range of aftersales services. From servicing and repairs to MOTs, tyres, and parts, the business plays an important role in helping customers keep their vehicles performing at their best through a high-quality, customer-focused experience.

As an Aftersales Executive - Mercedes Benz, you will help deliver a smooth and professional service journey for customers from initial enquiry through to completion. This role is focused on building trust, maintaining clear communication, and supporting strong collaboration across customer-facing and workshop teams to ensure a consistently high standard of service.

Hours - 45

Salary - OTE £45,000

Responsibilities

• Coordinate customer service bookings and manage aftersales enquiries efficiently.
• Monitor repair progress and keep customers updated throughout the service journey.
• Work closely with workshop teams to ensure timely service delivery.
• Resolve customer concerns professionally to maintain high satisfaction and loyalty.
• Support upselling of service plans, parts, and maintenance packages where appropriate.

• 1-2 years of experience in automotive aftersales or a similar customer-facing environment.
• Experience providing service-progress updates to customers, including explaining repair timelines and managing expectations in a dealership aftersales setting.
• Valid driver's licence.
• Eligibility to work in the UK.
• Experience with Keyloop is a plus.
• Experience resolving customer complaints in a dealership aftersales setting would be beneficial.

Benefits Include:

Colleague Referral Scheme (£500 - £1000)

A range of Mercedes Benz training and leadership programmes

Platinum Plus Rewards Scheme

Colleague Car Purchase Scheme

Eye care Vouchers

Life Assurance (4 x annual salary)

31 days holiday (including bank holidays), rising to 38 days with length of service

Wellbeing Support

Company Pension