Digital Quality Test Manager

Sheffield Hallam University; Sheffield; On-site; GBP 41,000 - 46,000; Full time

Job summary

Sheffield Hallam University is seeking a Digital Quality and Test Manager to lead testing across a diverse portfolio of digital projects and programmes, ensuring robust end-to-end quality assurance and a strong focus on user experience.

You will define testing strategies, mentor Digital Quality and Test Analysts, and coordinate testing activities across multiple concurrent initiatives, balancing academic timelines and stakeholder needs.

Qualifications

• Experience leading and delivering testing for projects and/or programmes.
• Experience coordinating and mentoring staff.
• Experience developing and disseminating policies/standards.
• Experience collaborating with developers, business analysts, project managers, and end users to achieve shared goals.
• Experience providing expert advice and guidance to senior managers and internal/external stakeholders to support decision making.
• Ability to communicate complex testing issues clearly and confidently to technical and non-technical stakeholders.
• Strong organisational skills, with the ability to prioritise multiple workstreams across an academic year/project cycle.
• Proficiency in the use of test management and defect tracking tools (e.g., JIRA).

Responsibilities

• Lead testing activities across digital projects and programmes.
• Define and implement testing strategies and plans.
• Mentor and coordinate Digital Quality and Test Analysts.
• Plan and prioritise testing across multiple concurrent projects within academic timelines.
• Collaborate with stakeholders to ensure quality and user experience.

Skills

Leadership

Mentoring

Stakeholder management

Testing

Communication

Organisational skills

Test management

Tools

JIRA

Job description

£40,704 to £45,641 per annum, depending on experience

Job number 120247

The role

Join our Digital Change team and play a leading role in delivering high-quality, user-focused digital services that support the university's strategic ambitions. As a Digital Quality and Test Manager, you will lead testing activities across a diverse portfolio of digital projects and programmes, ensuring robust end-to-end quality assurance through functional, non-functional, integration, regression, and user acceptance testing.

You will define and implement testing strategies, approaches, and plans that ensure systems are delivered to the highest standards of quality, reliability, and user experience. Working closely stakeholders, you will provide expert guidance on testing requirements, risks, business readiness, and quality outcomes.

The role includes leadership responsibility for mentoring, supporting, and coordinating Digital Quality and Test Analysts, ensuring consistent application of testing standards and providing coaching to help develop capability across the team. You will also plan and prioritise testing activities across multiple concurrent projects, balancing competing demands and ensuring effective use of resources within critical academic and project delivery timelines.

We're looking for a confident and collaborative leader with strong strategic thinking, excellent stakeholder management skills, and proven experience of delivering digital testing and quality assurance across complex systems, projects, and programmes.

The department

Infrastructure, Strategy and Change / Digital Technology Service

Our Digital Technology Service (DTS) has been configured not only to deliver excellent IT services, but also to drive major IT development and change. It is a large service focused on enabling, implementing, and supporting a wide range of technology to meet the needs of the University community. This technology must be affordable, high quality, resilient and meet a broad range of needs.

DTS is made up of a Digital Architecture team and a large Digital Strategy area, which includes Digital Delivery (Applications; Cloud, Networks, and Infrastructure), IT Support and Digital Change. The service is located across two centrally located buildings on our City Centre campus.

DTS works within a unified professional services model, ensuring that we can take a consistent and coherent approach to technology across the university. We work in partnership with other professional service areas such as Transformation, Student & Academic Services, and Estates & Facilities, and engage external expertise as necessary.

Experience of leading and delivering testing for projects and/or programmes. Experience of coordinating and mentoring staff. Experience of supporting the development and dissemination of policies/ standards. Experience of working collaboratively with developers, business analysts, project managers, and end users to achieve shared goals. Experience of providing expert advice and guidance to senior managers and internal/ external stakeholders to support decision making. Ability to communicate complex testing issues clearly and confidently to technical and non-technical stakeholders. Strong organisational skills, with the ability to prioritise multiple workstreams across an academic year/project cycle. Proficiency in the use of test management and defect tracking tools (e.g., JIRA).

Proud member of the Disability Confident employer scheme

Essential requirements

Experience of leading and delivering testing for projects and/or programmes. Experience of coordinating and mentoring staff. Experience of supporting the development and dissemination of policies/ standards. Experience of working collaboratively with developers, business analysts, project managers, and end users to achieve shared goals. Experience of providing expert advice and guidance to senior managers and internal/ external stakeholders to support decision making. Ability to communicate complex testing issues clearly and confidently to technical and non-technical stakeholders. Strong organisational skills, with the ability to prioritise multiple workstreams across an academic year/project cycle. Proficiency in the use of test management and defect tracking tools (e.g., JIRA).

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.