Digital Product Owner: AI-Driven Help & Customer Journeys

8192 Barclays Bank UK PLC; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

Barclays Bank UK PLC is seeking a Digital Product Owner for Digital Help & AI to drive AI-powered enhancements across the mobile banking app and digital channels, with emphasis on self-service tools and customer support journeys.

You will lead discovery to delivery, partnering with engineers, designers, analysts and business stakeholders to deliver customer outcomes while embedding risk, control and regulatory considerations throughout product development.

Qualifications

• Experience identifying customer needs through data and research.
• Owning products from discovery through delivery and continuous iteration.
• Collaborating with engineers, designers, analysts and stakeholders to deliver outcomes.
• Embedding risk, control, compliance and resilience considerations into product development.

Responsibilities

• Lead AI-enabled features across digital channels and mobile app.
• Collaborate with product owners, engineers and design teams to deliver customer outcomes.
• Support AI-related activities and align with journey, product and feature priorities.

Skills

Product management

Product ownership

Customer-centric mindset

Cross-functional collaboration

Risk & controls awareness

AI knowledge

Financial Services experience

Job description

Barclays Bank UK PLC is seeking a Digital Product Owner for Digital Help & AI to drive AI-powered enhancements across the mobile banking app and digital channels, with emphasis on self-service tools and customer support journeys.

You will lead discovery to delivery, partnering with engineers, designers, analysts and business stakeholders to deliver customer outcomes while embedding risk, control and regulatory considerations throughout product development.