Digital Product Manager - Customer-Driven Growth

Bupa; Kemp Town Estate; On-site; GBP 65,000 - 90,000; Full time

Job summary

Bupa is seeking a Digital Product Manager to define and launch digital products that improve access to services and support for customers worldwide. You will translate customer insights into actionable roadmaps, collaborate with cross-functional teams, and drive digital transformation initiatives within a global healthcare context.

The role focuses on delivering customer-centric digital experiences, using data to guide decisions and working with modern technologies to support millions of health

Qualifications

• Proven experience in a Digital Product Manager or similar role.
• Strong understanding of digital products, web technologies and emerging digital trends.
• Experience working within agile delivery environments and cross-functional teams.
• Excellent stakeholder management and ability to influence at all levels.
• Experience shaping digital portfolios and channel strategies.
• Strong communication and presentation skills.
• Confidence using data and customer insight to make informed decisions.

Responsibilities

• Develop and maintain a clear product vision and strategy aligned to business goals.
• Create and manage a product roadmap that balances customer needs and commercial priorities.
• Map customer journeys and translate requirements into prioritised user stories and product backlogs.
• Work closely with agile delivery teams to bring new features and improvements to life.
• Use analytics and performance data to measure success and identify opportunities for further improvement.
• Build strong relationships with stakeholders across the business and gain agreement on product priorities.
• Manage budgets across business-as-usual activity and project initiatives.
• Share product successes, insights and outcomes with colleagues across the organisation.
• Contribute to digital communities and champion best practice in digital product management.

Skills

Stakeholder management

Agile product management

Data-driven decision making

Strategic thinking

Communication skills

Education

Degree-level education

Tools

Analytics tools

Web technologies

Job description

Bupa is seeking a Digital Product Manager to define and launch digital products that improve access to services and support for customers worldwide. You will translate customer insights into actionable roadmaps, collaborate with cross-functional teams, and drive digital transformation initiatives within a global healthcare context.

The role focuses on delivering customer-centric digital experiences, using data to guide decisions and working with modern technologies to support millions of health