Digital Process Lead at Capital One UK

Webvoordeel.nu; Nottingham; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading company is seeking a Digital Process Manager in Nottingham. The role involves overseeing digital processes, driving continuous improvement, and collaborating with various stakeholders to ensure efficient customer interactions on digital platforms. The position supports personal development through training and offers a hybrid working model.

Benefits

Pension scheme

Bonus

Generous holiday entitlement

Private medical insurance

Flexible working benefits

Fully-serviced gym

Subsidised restaurant

Qualifications

• Experience in process management within a regulated industry.
• Capable of managing risks and building effective controls.
• Ability to work with diverse stakeholders.

Responsibilities

• Manage digital processes with effective controls and monitoring.
• Identify and mitigate risks within business processes.
• Collaborate with teams to drive customer-focused outcomes.

Skills

Process management

Risk management

Cross-functional collaboration

Attention to detail

Decision making

Job description

Location: Nottingham, England

Job ID

Two colleagues working at a computer Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Digital Process Lead Capital One is committed to diversity in the workplace. At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

About This Role

As the Digital Process Manager, you will be responsible for managing the risks against the process, assessing and preparing for the impacts of change and seeking opportunities to drive continuous improvement. Youll be able to work with stakeholders across Product, Tech, Operations and other areas of the business to act as a pivotal integration point to ensure customer interactions in our digital platforms are delivering good outcomes for customers.

What youll do

Youll be responsible for ensuring the Digital processes are well managed with effective controls, monitored effectively and ensuring that the impacts of change on the process are managed appropriately. To do this, youll be expected to work across the business with many stakeholders who play a part in delivering effective digital customer journeys.

Specifically, youll be expected to

• Establish practices to manage the day to day activities related to your processes, including review of process health, progress made on initiatives and prioritization of improvements
• Understand how your process works and proactively identify and mitigate risk - that means mapping out business processes, understanding and mitigating business risks and ensuring we have the right controls and solutions in place and continuously making them better
• Partner with the broader process management community to identify opportunities to improve the interactions between digital processes and other operational processes to deliver good customer outcomes
• Partner with the broader business to ensure new functionality or key changes to the digital platforms are implemented with robust controls, clear ownership and a focus on good customer outcomes
• Monitor Key Results and Critical to Quality Metrics and share performance insights to stakeholders and business partners and adjust your roadmap as necessary
  
  

What were looking for

• Process management experience, preferably within a regulated industry
• Great attention to detail to understand key processes, systems and technology
• Experience in managing risks and building controls
• Ability to work cross-functionally with lots of stakeholders to drive critical business decisions
• A drive for continued learning through training opportunities and knowledge sharing to develop innovative solutions.
• A good decision maker, able to bring a healthy, balanced approach to business with a strong customer focus
  
  

Where and how you'll work

This is a permanent position based in our Nottingham offices.

We have a hybrid working model, so youll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays.

Mondays and Fridays provide the flexibility to work from the office or home, depending on what suits you best.

Whats in it for you

• Bring us all this - and youll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation
• We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)
• Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave
• Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café
  
  

What You Should Know About How We Recruit

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know its about what you do, not just what you say. Thats why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.

We Also Partner With Organisations Including The Women In Finance And Race At Work Charters, Stonewall And UpReach To Find People From Every Walk Of Life And Help Them Thrive With Us. We Have a Whole Host Of Internal Networks And Support Groups You Could Be Involved In, To Name a Few

• REACH Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies
• OutFront to provide LGBTQ+ support for all associates
• Mind Your Mind signposting support and promoting positive mental wellbeing for all
• Women in Tech promoting an inclusive environment in tech
• EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry
  
  

If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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