Digital Process Lead

Capital One (Europe) plc; Nottingham; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading company in Nottingham is seeking a Digital Process Lead to manage risks and improve digital customer journeys. This role involves collaborating with multiple stakeholders to ensure effective processes and customer satisfaction. The position offers a hybrid working model and opportunities for career progression, supported by extensive training programs.

Benefits

Pension

Bonus

Private Medical Insurance

Flexible Benefits

Access to Gyms and Restaurants

Qualifications

• Experience in process management, preferably in a regulated industry.
• Ability to work cross-functionally with multiple stakeholders.

Responsibilities

• Manage risks related to processes and assess impacts of change.
• Ensure digital processes are well managed with effective controls.

Skills

Attention to Detail

Decision-Making

Risk Management

Collaboration

Job description

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire

Digital Process Lead

About this role

As the Digital Process Manager, you will be responsible for managing risks related to processes, assessing and preparing for impacts of change, and seeking opportunities for continuous improvement. You will collaborate with stakeholders across Product, Tech, Operations, and other business areas to ensure customer interactions on digital platforms deliver positive outcomes.

What you’ll do

You will ensure digital processes are well managed with effective controls, monitored properly, and that change impacts are managed appropriately. This involves working across the business with various stakeholders involved in delivering effective digital customer journeys.

Specifically, you’ll be expected to…

• Establish practices for managing daily activities related to your processes, including reviewing process health, tracking progress on initiatives, and prioritizing improvements.
• Understand your process thoroughly and proactively identify and mitigate risks by mapping business processes, understanding risks, and implementing controls that are continuously improved.
• Collaborate with the process management community to enhance interactions between digital and operational processes for better customer outcomes.
• Work with the broader business to ensure new functionalities or significant changes to digital platforms are implemented with robust controls, clear ownership, and a focus on customer satisfaction.
• Monitor key results and critical quality metrics, share insights with stakeholders, and adjust your roadmap as needed.

What we’re looking for

• Experience in process management, preferably in a regulated industry.
• Strong attention to detail regarding key processes, systems, and technology.
• Experience in risk management and control building.
• Ability to work cross-functionally with multiple stakeholders to make critical business decisions.
• A commitment to continuous learning through training and knowledge sharing to develop innovative solutions.
• Good decision-making skills, with a balanced approach and strong customer focus.

Where and how you'll work

This is a permanent role based in Nottingham, with a hybrid working model: in-office 3 days a week (Tues, Wed, Thu) and flexible work options on Mon and Fri.

What’s in it for you

• Contribute to an organization committed to transformation with competitive rewards.
• Opportunities for career progression, supported by Capital One University training programs and external providers.
• Access to core benefits like pension, bonus, holiday entitlement, private medical insurance, plus flexible benefits.
• Inspiring workspaces with facilities such as gyms, restaurants, mindfulness and music rooms, and rooftop running tracks.

What you should know about how we recruit

We value diversity and inclusion, striving to build fair and accessible recruitment processes. We partner with organizations like Women in Finance, Race At Work Charters, Stonewall, and upReach to promote representation and support for all backgrounds. Our internal networks include REACH, OutFront, Mind Your Mind, Women in Tech, and EmpowHER.

If you need a reasonable adjustment, contact [e-mail]. For technical support or questions about our recruiting process, email [e-mail]. Capital One is committed to diversity and equal opportunity.

Who We Are

At Capital One, we're building a leading information-based technology company, guided by our values of collaboration, openness, and innovation. Our mission is to help customers succeed through ingenuity, simplicity, and humanity, aiming to change banking for good.