Talent Acquisition Partner - Customer Facing Teams (12 Months Maternity Cover)

Capital One; Nottingham; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading technology company seeks a Talent Acquisition Partner for a 12-month maternity cover in Nottingham. This role involves recruiting for Customer Facing Teams, managing candidate relationships, and collaborating with hiring managers to meet recruitment needs. The position offers a hybrid working model and various benefits, fostering a diverse and inclusive workplace.

Benefits

Pension

Private Medical Insurance

Generous Holiday Entitlement

Flexible Benefits

Access to Inspiring Workspaces

Qualifications

• Highly organized and responsive to candidates and hiring managers.
• Effective communication skills for representing Capital One.
• Ability to manage multiple priorities and track progress.

Responsibilities

• Recruit high volumes of candidates for Customer Facing Teams.
• Screen CVs and conduct telephone interviews.
• Partner with hiring managers to understand recruitment needs.

Skills

Organizational Skills

Communication Skills

Attention to Detail

Collaboration

Job description

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire

Talent Acquisition Partner - Customer Facing Teams (12 Months Maternity Cover)

About this role

We have an exciting opportunity for a Talent Acquisition Partner to join our Talent Acquisition Team, on a temporary basis to cover 12 months maternity leave.

You’ll be responsible for recruiting high volumes of candidates for our Customer Facing Teams in Operations (Fraud, Collection and Complaints).

What you’ll do

• Work closely with the business to understand recruitment needs across our Customer Facing teams, post adverts, screen CVs, conduct telephone screening calls and schedule assessment days
• Proactively source candidates for key priority areas of immediate demand
• Plan and manage your time effectively to screen a high volume of potential candidates to progress to interview
• Partner with hiring managers to understand their needs to be able to recruit effectively for their hiring requirements
• Identify new channels and methods to attract talent to Capital One
• Have great conversations with potential candidates about life at Capital One and provide good insight into the role you’re recruiting for
• Make offers to successful candidates and provide balanced feedback to unsuccessful candidates
• At times, support hiring for other business areas, depending on demand

What we’re looking for

• Highly organized, with a natural sense of urgency to respond quickly to candidates and Hiring Managers
• Manage multiple priorities and track progress by recording accurate data
• Effective and confident communication skills, as you will represent Capital One to candidates
• Comfortable speaking on the phone with candidates and hiring managers
• Great attention to detail
• Collaborative mindset, contributing ideas and discussing opportunities in team meetings

Where and how you'll work

This position will be based in our Nottingham offices.

We have a hybrid working model offering flexibility to work from home and the office.

You'll be in our Nottingham office 3 days a week: Tuesdays, Wednesdays, and Thursdays.

Flexible working arrangements are available and open for discussion.

What’s in it for you

• Contribute to a transformative organization and be rewarded accordingly
• Opportunities for high performers to progress and develop through Capital One University and external training
• Core benefits including pension, bonus, generous holiday entitlement, private medical insurance, plus flexible benefits like season-ticket loans, cycle to work, and parental leave
• Access to inspiring workspaces and facilities, including gyms, restaurants, and wellness rooms in Nottingham; rooftop running track and café in London

Our recruitment philosophy

We prioritize diversity and inclusion, aiming to build fair, accessible, and supportive hiring processes. We partner with organizations like Women in Finance, Race At Work Charters, Stonewall, and upReach to promote inclusivity. We have internal networks such as:

• REACH – Race Equality and Culture Heritage
• OutFront – LGBTQ+ support
• Mind Your Mind – mental health support
• Women in Tech
• EmpowHER

We are committed to diversity and encourage applications from all backgrounds. For reasonable adjustments during the recruitment process, contact [e-mail]. All information will be kept confidential.

For technical support or questions about the recruitment process, email [e-mail].

Capital One is a diverse organization with entities across different regions, and positions are region-specific.

Who We Are

Capital One is a leading information-based technology company committed to helping customers succeed through innovation, simplicity, and human-centric banking. Guided by shared values, we foster collaboration, respect, and a culture of integrity. We aim to change banking for good.