Digital Operations Manager

Sainsbury's; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

Sainsbury's is seeking a Digital Operations Manager to enhance sales growth and operational efficiency across multiple regions. This role emphasizes continuous improvements and stakeholder collaboration, ensuring alignment with digital channel strategies to elevate performance in our stores.

Benefits

Colleague discount

Pension scheme

Private healthcare

Annual holiday allowance

Performance-related bonus

Flexible working options

Qualifications

• Proven track record of implementing strategic plans.
• Experience delivering results through teams not directly line-managed.
• Ability to drive performance through influence.

Responsibilities

• Develop operational plans for underperforming stores/regions.
• Manage daily operations within digital channels.
• Identify improvement areas and implement solutions.

Skills

Data analysis

Stakeholder management

Operational Excellence

Leadership

Communication

Job description

*Please note this role is field based across regions covering Kent, Sussex, Surrey and London.

We are looking for a passionate and driven Digital Operations Manager (DOM) to join our team. This is a national role, geographically aligned, to assist the Senior Operations Manager in delivering the sales growth and operational plan through all our store-based digital channel propositions. You will be driving sales growth and participation through strong operational and customer KPIs by narrowing the gap in performance and ensuring our operations are stable. This role involves developing individuals and teams to support consistently strong operating performance across our stores, regions, and zones. You will work collaboratively across teams and managers to deliver excellence in our operations, balancing your focus and time across all digital channel propositions.

What you’ll do

• Develop operating plans for your stores/regions that are underperforming in parallel with a tactical zone digital operating plan – which focuses on inputs to deliver the desired outputs
• Manage the day-to-day operations of our GOL and Market Place operations, implementing necessary continuous improvements to narrow the gap in performance
• Review existing operations and finding areas to improve. Understanding the root cause of problems and creating proactive solutions to drive a growth and service-led approach
• Build meaningful stakeholder relationships that enable mutual respect for the role and are aligned to our digital operating priorities with the aim to create greater regional self-sufficiency
• Work across teams to deliver against targets for sales, efficiency, customer service, and safe and legal, as well as planning for and delivering growth
• Communicate performance progress, operating concerns, and cheering on progress effectively and regularly to all stakeholders using current communication channels (Teams, Yammer, etc.)
• Ensure that stores maximize their delivery capacity with significant focus on our seasonal trading times and operational hits to support business requirements and customer demand

Who you are

• Excellent process and system knowledge of how digital channel operations and propositions interact and work, including fleet and delivering driver service.
• Proven track record of implementing a strategic plan that has delivered long-lasting change.
• A data-based approach with the ability to see short-term and long-term opportunities.
• Experience of delivering results through stakeholders and teams that you don’t directly line manage.
• The ability to drive performance through influence and strong situational leadership and coaching skills.
• The ability to influence a range of stakeholders across a broad range of structure bands, flexing style based on audience.
• Proven high standards of mid and long-term forward planning and organization.
• Consistent progress against operating targets, investigating poor performance, and fixing issues at the root cause.

Qualifications

We are committed to being a truly inclusive retailer so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new — whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them:

Starting off with colleague discount, you'll be able to save 10% on your shopping online and instore at Sainsbury's, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 20% of salary, depending on how we perform.

Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy up to an additional week's holiday, and we provide private healthcare. We also offer other benefits that will help your money go further such as season ticket loans, interest free car loan of up to £10k, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an Employee Assistance Programme.

Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave.

Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).

Responsibilities

We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s. As the link between sellers and buyers, retail and head office, our retail operations team is the cog that keeps things running. With teams focused on store facing, labour, transformation, online, delivery and contact centre work, we touch almost every part of the business. It’s an incredibly fast-paced environment where you need to pivot not just daily, but often hourly. So while we plan all we can, it’s vital that we all think outside our job descriptions and look to optimise and improve how we do everything. There’s also a real team ethos. After all, it’s people like you who are going to truly transform this part of the business.

About the company

Shop online at Sainsbury's for groceries, clothing, homewares, electricals, financial services and more. Together we’re helping everyone eat better.

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