Digital Manager - Adviser

Manchester Digital; Manchester; Hybrid; GBP 80,000 - 110,000; Full time

Benefits offered by this job

28 days annual leave

Employer pension scheme

Private medical insurance

Job summary

Royal London, the UK’s largest mutual life, pensions and investment company, is hiring a Digital Manager in its Chief Digital Office. In this hybrid role (50% home/office), you’ll own adviser-focused digital journeys and translate strategy into clear roadmaps with measurable outcomes.

Working in an agile, cross-functional environment, you’ll use insight, data and customer feedback to deliver meaningful digital change, improve adviser journeys and drive better outcomes for customers and business

Qualifications

• Experience leading digital products, platforms or journeys in a complex organisation.
• Strong agile squad delivery experience.
• Excellent stakeholder influence across technical and non-technical audiences.
• Ability to translate strategy into clear roadmaps with measurable outcomes.
• Experience using analytics and user insight to improve digital experiences.

Responsibilities

• Own vision, roadmap and performance of adviser-focused digital journeys.
• Champion adviser digital experience using insight and feedback to prioritise improvements.
• Lead delivery within cross-functional agile squads with Technology, UX and business teams.
• Prioritise digital change to maximise value for customers, advisers and the business.
• Drive continuous improvement through testing and outcome-based decisions.
• Build strong stakeholder relationships and communicate priorities, progress and outcomes.
• Ensure solutions meet governance, security and regulatory requirements.

Skills

Digital leadership

Agile delivery

Stakeholder management

Data-driven decision making

Roadmapping

Job description

Location: Alderley Park (Macclesfield), Glasgow

Closing date: 15th October 2026

This is an exciting opportunity to join Royal London as a Digital Manager within the Chief Digital Office.

Contract type: Permanent

Location: Alderley Park (Macclesfield), Glasgow

Working style: Hybrid 50% home/office based

Closing date: 15th October 2026

This is an exciting opportunity to join Royal London as a Digital Manager within the Chief Digital Office. Working in an agile, cross-functional environment, you'll use insight, technology and customer feedback to deliver meaningful digital change, improve adviser journeys and drive better outcomes for customers, advisers and the business. You'll own and evolve a portfolio of digital products, services and journeys, translating strategic priorities into clear roadmaps and measurable outcomes while working closely with Technology, UX, Operations and business stakeholders.

About The Role

• Own the vision, roadmap and performance of adviser-focused digital journeys, enabling capabilities and services.
• Champion the adviser digital experience, using insight, data and feedback to identify and prioritise improvements.
• Lead delivery within a cross-functional agile squad, working closely with Technology, UX and business teams.
• Prioritise and manage digital change, ensuring focus on the highest-value opportunities for customers, advisers and the business.
• Drive continuous improvement through testing, experimentation and outcome-based decision-making.
• Build strong stakeholder relationships and communicate priorities, progress and outcomes effectively.
• Ensure solutions are delivered in line with governance, security and regulatory requirements.

About You

• Experience leading digital products, platforms, services or customer journeys within a complex organisation.
• Strong experience working in agile squads and delivering technology-enabled change.
• Ability to translate strategic objectives into clear roadmaps, priorities and measurable outcomes.
• Experience using data, analytics and user insight to improve digital experiences.
• Strong stakeholder management and influencing skills across technical and non-technical audiences.
• Commercially aware, balancing customer needs, business value, risk and delivery considerations.
• Passionate about improving adviser and customer experiences through digital innovation.

About Royal London

We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.

We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance.

Inclusion, diversity and belonging

We’re an inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.