Digital Manager

Royal London; Alderley Edge; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

28 days annual leave

Pension scheme

Private medical insurance

Job summary

Royal London is hiring a Digital Manager in Alderley Edge with hybrid working arrangements. You will own adviser-focused digital journeys, translate strategic priorities into roadmaps, and work with Technology, UX and Operations to deliver measurable outcomes for customers and advisers.

In this role you will lead an agile squad, prioritise digital change and use data and insights to drive improvements, while managing stakeholders and ensuring governance and regulatory alignment.

Qualifications

• Experience leading digital products, platforms or journeys in a complex organisation.
• Strong experience in agile squads and delivering technology-enabled change.
• Ability to translate strategic objectives into clear roadmaps and priorities.
• Experience using data, analytics and user insight to improve digital experiences.
• Strong stakeholder management and influencing across technical and non-technical audiences.
• Commercially aware, balancing customer needs, business value and risk.
• Passionate about improving adviser and customer experiences through digital innovation.

Responsibilities

• Own the vision, roadmap and performance of adviser-focused digital journeys and services.
• Champion the adviser digital experience using insight, data and feedback to prioritise improvements.
• Lead delivery within a cross-functional agile squad with Technology, UX and business teams.
• Prioritise and manage digital change, focusing on high-value opportunities for customers and advisers.
• Drive continuous improvement through testing, experimentation and outcome-based decisions.
• Build strong stakeholder relationships and communicate priorities and outcomes clearly.
• Ensure solutions comply with governance, security and regulatory requirements.

Skills

Digital product leadership

Agile squads

Roadmap translation

Data analytics

Stakeholder management

Commercial awareness

Customer experience focus

Job description

This is an exciting opportunity to join Royal London as a Digital Manager within the Chief Digital Office.

Working as part of the Digital Adviser Experience Squad, you'll play a key role in shaping and improving and delivering the digital capabilities that support advisers.

Working in an agile, cross-functional environment, you'll use insight, technology and customer feedback to deliver meaningful digital change, improve adviser journeys and drive better outcomes for customers, advisers and the business.

You'll own and evolve a portfolio of digital products, services and journeys, translating strategic priorities into clear roadmaps and measurable outcomes while working closely with Technology, UX, Operations and business stakeholders.

About the role

Contract type: Permanent

Location: Alderley Park, Glasgow

Working style: Hybrid 50% home/office based

Closing date: 15th October 2026

This is an exciting opportunity to join Royal London as a Digital Manager within the Chief Digital Office.

Working as part of the Digital Adviser Experience Squad, you'll play a key role in shaping and improving and delivering the digital capabilities that support advisers.

Working in an agile, cross-functional environment, you'll use insight, technology and customer feedback to deliver meaningful digital change, improve adviser journeys and drive better outcomes for customers, advisers and the business.

You'll own and evolve a portfolio of digital products, services and journeys, translating strategic priorities into clear roadmaps and measurable outcomes while working closely with Technology, UX, Operations and business stakeholders.

• Own the vision, roadmap and performance of adviser-focused digital journeys, enabling capabilities and services.
• Champion the adviser digital experience, using insight, data and feedback to identify and prioritise improvements.

• Lead delivery within a cross-functional agile squad, working closely with Technology, UX and business teams.
• Prioritise and manage digital change, ensuring focus on the highest-value opportunities for customers, advisers and the business.
• Drive continuous improvement through testing, experimentation and outcome-based decision-making.
• Build strong stakeholder relationships and communicate priorities, progress and outcomes effectively.
• Ensure solutions are delivered in line with governance, security and regulatory requirements.

About you

• Experience leading digital products, platforms, services or customer journeys within a complex organisation.
• Strong experience working in agile squads and delivering technology-enabled change.
• Ability to translate strategic objectives into clear roadmaps, priorities and measurable outcomes.
• Experience using data, analytics and user insight to improve digital experiences.
• Strong stakeholder management and influencing skills across technical and non-technical audiences.
• Commercially aware, balancing customer needs, business value, risk and delivery considerations.
• Passionate about improving adviser and customer experiences through digital innovation.

About Royal London

We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.

• We’ve always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance.

Inclusion, diversity and belonging

We’re an inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.

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