Digital Manager

Royal London Group; Alderley Edge; Hybrid; GBP 70,000 - 98,000; Full time

Benefits offered by this job

28 days annual leave

Employer pension up to 14%

Private medical insurance

Job summary

Royal London is seeking a Digital Manager to own and evolve a digital journey, defining the roadmap and priorities to deliver measurable customer, adviser and business outcomes. You will lead cross-functional squads and work with Digital, Operations, Propositions, Marketing and Risk to deliver high-quality digital experiences.

We value experience in financial services or regulated environments, strong stakeholder management, and a data-driven approach to decision making.

Qualifications

• Proven experience leading digital products, customer journeys or platforms.
• Strong stakeholder management and influencing skills across business and tech teams.
• Experience using data, analytics and customer insight to drive decisions.
• Strong understanding of Agile delivery and cross-functional squads.
• Experience in Financial Services or a regulated environment is essential.

Responsibilities

• Own and evolve a digital journey, defining the roadmap and priorities.
• Lead cross-functional squads, balancing delivery pace with risk.
• Use customer insight and analytics to identify opportunities and drive improvement.
• Collaborate with Digital, Operations, Proposition, Marketing and Risk teams to deliver high-quality digital experiences.
• Monitor benefits realised and track outcomes.
• Coach and influence colleagues to foster collaboration and continuous improvement.

Skills

Digital leadership

Stakeholder management

Agile delivery

Data-driven decisions

Communication

Regulated environment knowledge

Tools

Azure

Cloud technologies

Job description

Contract type: Permanent

Location: Alderley Park

Working style: Hybrid 50% home/office based

Closing date: 26th August 2026

Shape the future of digital experiences at Royal London.

We're growing our digital capability and are looking for Digital Managers to help drive the next phase of Royal London's digital transformation.

Joining our Chief Digital Office, you'll have the opportunity to own and evolve key digital journeys, platforms and services that support millions of customers, advisers and colleagues. Working at the heart of large-scale digital change, you'll shape roadmaps, influence priorities and lead cross-functional teams to deliver seamless, data-driven experiences that make a real difference.

You'll collaborate with experts across Digital, Technology, Operations, Proposition, Marketing and Risk, using customer insight, analytics and market trends to identify opportunities, solve complex challenges and deliver meaningful improvements.

Whether it's enhancing existing digital services, launching new capabilities or improving customer and adviser outcomes, you'll play a key role in turning strategy into measurable results.

If you're passionate about digital innovation, customer experience and leading change in a collaborative environment, this is an exciting opportunity to help shape the future of Royal London while developing your own career as part of a growing digital community.

About the role

• Own and evolve a digital journey, platform or service, defining the roadmap and priorities to deliver measurable customer, adviser and business outcomes.
• Lead cross-functional squads, providing direction, managing priorities and balancing delivery pace with risk and control requirements.
• Use customer insight, analytics and market intelligence to identify opportunities and drive continuous improvement.
• Work closely with Digital, Operations, Proposition, Marketing and Risk teams to deliver joined-up, high-quality digital experiences.
• Monitor and measure the impact of change, ensuring benefits are realised and outcomes are tracked.
• Manage risks, dependencies and governance requirements, ensuring delivery meets regulatory, security and architectural standards.
• Coach and influence colleagues, fostering collaboration, accountability and a culture of continuous improvement.

About you

• Proven experience leading digital products, customer journeys or platforms, with accountability for outcomes, roadmaps and priorities.
• Strong stakeholder management and influencing skills, with the ability to build alignment across business and technology teams.
• Experience using data, analytics and customer insight to drive decision-making and continuous improvement.
• Strong understanding of Agile delivery, backlog management and working within cross-functional squads.
• Ability to balance customer needs, business objectives, risk and regulatory requirements when making decisions.
• Confident communicator, able to simplify complex topics and engage effectively with a range of stakeholders.
• Experience within Financial Services or another regulated environment is essential.

We'd particularly love to hear from you if you have experience in one or more of the following areas:

Payments

• Card payments, Open Banking and customer payment journeys.
• Improving payment outcomes, persistency and customer experience.
• Payments regulation and controls within Financial Services.

AI & Digital Platforms

• Delivering AI-enabled products or digital capabilities.
• Working with Azure-based solutions and cloud technologies.
• Bringing innovative technologies into regulated environments while balancing customer, risk and regulatory considerations.

Mobile App

• Delivering Mobile App functionality for customers
• Managing agile squads to support effective and safe delivery
• Driving technical change on Mobile Apps

While we are particularly interested in candidates with these skills, all relevant experience will be considered. Even if you don't meet every single requirement, we encourage you to apply. We are dedicated to building a diverse and inclusive workplace, and your unique experiences and perspectives could be a great addition to our team.

About Royal London

We're the UK's largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.

We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance.

Inclusion, diversity and belonging

We're an inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.

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