Digital Learning Course Officer (REDEPLOYEE APPLICANTS ONLY)

City St George’s Students' Union; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Salary

Pension

Staff training & development

Job summary

City St George’s, University of London is seeking a proactive administrator to support the Bayes Digital Learning team. You will help provide an excellent student experience, handling enrolment, assessment and evaluation tasks and acting as the first point of contact for students.

The role requires strong customer service, clear communication and familiarity with online learning platforms. The successful candidate will join a university with a sector-leading salary, pension scheme and staff

Qualifications

• Excellent customer service skills and engaging communication style.
• Eye for detail and proficient with a range of technologies used in online learning.

Responsibilities

• Collaborate with Bayes Digital Learning to provide an excellent, efficient student experience.
• Support enrolment, assessment and evaluation processes.
• Act as first point of contact for students and assist with events and administrative tasks.

Skills

Customer service

Communication

Attention to detail

Tech literacy

Job description

Please note: This role is only open to redeployee applicants at City St George's. Applications from individuals who are not redeployee applicants will not be considered at this time.

City St George’s, University of London is the University of business, practice and the professions and brings together the expertise and excellence of City, University of London and St George’s, University of London into one institution. The combined university is now one of the largest higher education destinations for London students, combining a breadth of disciplines across health, business, policy, law, creativity, communications, science and technology. Our students are at the heart of everything that we do, and we are committed to supporting them to pursue their career and personal ambitions.

Our research is engaged, at the frontier of practice and has a positive impact on the world around us.

Background

Bayes Business School (formerly Cass) is among the small group of business schools with an established reputation for excellence in both business research and education. Bayes holds the “triple-crown” accreditation from the Association to Advance Collegiate Schools of Business (AACSB), the Association of MBAs (AMBA) and the European Quality Improvement System (EQUIS).

The Bayes Digital Learning team supports the development and delivery of high-quality online programmes and short courses, as a core part of Bayes’ strategy.

Responsibilities

Working within the Bayes Digital Learning team, this varied role requires collaboration with colleagues to provide an excellent, efficient, and personalised student experience, often acting as first point of contact for students. It supports a range of administrative activities and events including enrolment, assessment and evaluation and plays an integral part in ensuring that Bayes online students have a well-supported and successful educational experience.

Person Specification

The successful candidate will have excellent customer service skills, an engaging communication style and be confident working with diverse stakeholders. An eye for detail and proficiency using a range of technologies in an online learning environment will be advantageous, as will experience of working within a Higher or Further Education institution. They should be flexible, comfortable with change and understand the importance of delivering the best experience for our students.

Additional Information

Closing date for applications: 20 September 2026 at 11:59pm

Interviews are scheduled to take place on a date to be confirmed.

The selection process will involve an interview and an exercise & presentation. Further details will be confirmed at the interview stage.

City St George’s offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.

City St George’s, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.

We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background.

City St George’s operates a guaranteed interview scheme for disabled applicants.

The University of business, practice and the professions.