Digital IT & Library Support Apprentice — Grow with CPD

Wirral Met College; Birkenhead; On-site; GBP 13,000 - 16,000; Part time

Benefits offered by this job

DBS checks paid by employer

CPD opportunities

Flexible approach to work

On-site parking

Job summary

Wirral Metropolitan College is offering an IT & Library Services Digital Support Apprentice role. This fixed-term apprenticeship is 18 months, 35 hours per week, with a salary of £14,560 per annum.

The post holder will support the laptop loan scheme, assist with digital learning resources, and gain experience in business administration, customer service, IT support, and asset management across ICT and Library teams.

Qualifications

• GCSE English and Maths grade 4/C or above, or willingness to achieve during apprenticeship.
• Good IT skills including Microsoft Office applications.
• Strong attention to detail and accuracy.
• Good written and verbal communication skills.
• Ability to organise workload and manage multiple tasks.

Responsibilities

• Support the effective management of the College's student laptop loan scheme and digital learning resources while developing skills in business administration, customer service, IT support and asset management.
• Work across both the ICT and Library teams, ensuring college-owned laptops are maintained, recorded, and allocated to the correct users and supported throughout their lifecycle.
• Engage with students, staff and external stakeholders while maintaining high standards of record keeping and customer service.

Skills

Good IT skills (MS Office)

Strong attention to detail

Good written and verbal communication

Organise workload / multi-tasking

Education

GCSE English and Maths (grade 4/C or above)

Tools

Microsoft Office

Job description

Wirral Metropolitan College is offering an IT & Library Services Digital Support Apprentice role. This fixed-term apprenticeship is 18 months, 35 hours per week, with a salary of £14,560 per annum.

The post holder will support the laptop loan scheme, assist with digital learning resources, and gain experience in business administration, customer service, IT support, and asset management across ICT and Library teams.