Digital Graduate Trainee

Johnstons of Elgin; Elgin; On-site; GBP 24,000 - 29,000; Full time

Job summary

Johnstons of Elgin is offering a 12-month Digital Graduate Trainee programme based on-site in Elgin. You will work 38 hours per week, with occasional 5 days out of 7 during peak periods, and a starting salary of £26,577 per year.

You’ll gain hands-on experience across digital marketing, onsite e-commerce, analytics, content, and customer service, supported by experienced colleagues to develop your career in digital commerce.

Qualifications

• Graduate in Digital, E-commerce, Marketing or related discipline.
• Strong English communication skills and customer service mindset.
• Willing to work on-site in Elgin, with occasional weekend work during peak periods.

Responsibilities

• Support delivery of digital marketing campaigns across multiple channels.
• Assist with reporting, analytics and performance monitoring using marketing tools.
• Help with content creation, campaign execution and promotional activity.

Skills

Digital marketing

E-commerce

Customer service

Communication skills

Education

Recent graduate in Digital/E-commerce/Marketing or related field

Tools

Google Ads

Google Analytics

Meta

Job description

Job Title: Digital Graduate Trainee

This is an exciting opportunity for a recent graduate in Digital, E-commerce, Marketing or a related field to gain hands-on experience across the full breadth of a successful e-commerce business. As a Digital Graduate Trainee, you will work on a structured 12-month programme that provides exposure to the key functions that drive online growth and customer satisfaction.

This is a full-time, fixed-term position working 38 hours a week and is based on site, in Elgin. The role will generally involve working Monday to Friday; however, during peak periods, you will be required to work 5 days out of 7, including weekends. Salary for this role is £26,577 per annum.

About the Role

Working closely with Operations, Digital Marketing and the Onsite E-commerce Team, you will develop practical skills and build a broad understanding of how each department contributes to commercial success. The role is designed for someone with a genuine passion for digital commerce who is eager to learn, contribute and develop their career. You will support day-to-day business activity, work alongside experienced colleagues, and gain valuable insight into customer service, logistics, digital marketing, website management, merchandising, analytics and customer experience. By the end of the programme, you will have developed a strong foundation in the skills, processes and technologies that underpin a Digital team.

The key responsibilities will include:

Digital Marketing Responsibilities

• Support the delivery of digital marketing campaigns across multiple channels.
• Assist with reporting, analytics and performance monitoring using digital marketing tools and platforms.
• Work with channels such as Google Ads, Google Analytics, Meta and other relevant digital marketing platforms.
• Help prepare performance reports and identify trends, opportunities and insights.
• Support content creation, campaign execution and promotional activity.
• Learn how digital marketing activity contributes to traffic, conversion and revenue growth.

Onsite E-commerce Responsibilities

• Support website content updates and merchandising activities.
• Assist with product launches, category management and promotional set-up.
• Contribute to improvements in customer experience, usability and on-site conversion.
• Gain exposure to web design and website development processes.
• Work with the e-commerce team to maintain accurate product information and content.
• Support testing, quality assurance and continuous improvement initiatives across the website.

Operations Responsibilities

• Pick, pack and dispatch customer orders accurately and efficiently.
• Support order fulfilment targets and contribute to excellent operational performance.
• Provide high-quality customer service through email, telephone and digital channels.
• Personalise scarves, throws and other products through embroidery and customisation services, maintaining exceptional quality standards.
• Assist with stock handling, inventory management and operational processes.
• Help identify opportunities to improve fulfilment efficiency and customer experience.

About you

We are looking for a candidate who

• Recently graduated in Digital, E-commerce, Marketing or a related discipline.
• Is organised, proactive and able to manage a varied workload across multiple departments.
• Is Curious and enthusiastic about learning every aspect of a digital and e-commerce business.
• Has a positive attitude, is self-motivated and eager to take ownership of tasks and responsibilities.
• Is receptive to feedback, direction and mentorship, with a desire for continuous development.
• Has excellent verbal and written communication skills in English.
• Is comfortable using digital tools and keen to develop technical and commercial knowledge.

About Us

Founded in 1797, Johnstons of Elgin is an innovative, luxury clothing brand celebrating 225 years of experience in working with the world's finest fibres. Across three centuries, our family-owned company has carefully sources cashmere and fine woollen fibres from around the world, applying the latest technology and highest quality craft expertise in our very own vertical Scottish mills. Employing over 1,000 staff, our valued employees and communities are at the heart of everything we do, producing unique, high-quality designs that are made to last. Our brand is focused on sustainability, working with natural, renewable, and biodegradable fibres and we are committed to maintaining a minimal environmental footprint.

Johnstons of Elgin is proud to be an equal opportunity employer wholeheartedly supporting the principles of equality and diversity to build an inclusive workforce. Our aim is to embed diversity and inclusion in everything we do to create an environment where our employees feel safe to be their whole authentic self without having to downplay or change parts of their identity. We celebrate diversity in all its forms, which goes beyond those characteristics protected by law to include everything that makes us unique, from our backgrounds and experiences to our personalities and ways of thinking.

We endeavour to provide reasonable accommodations for individuals with disabilities and encourage any candidate who requires assistance to contact us at [e-mail].

Don't meet every requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single requirement or qualification. At Johnstons of Elgin, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you are excited about this role but think your experience doesn't align perfectly with the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Please note all applicants must be able to provide evidence of their right to remain and take up paid employment in country job is based.