Digital Experience - Workflow and Traffic Management lead - 12m FTC

The Boots Company PLC; Nottingham; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Boots Retirement Savings Plan

Generous Employee Discounts: For you и

Enhanced Maternity/Paternity/Adoption

Job summary

Boots is seeking a Digital Experience lead to drive workflow and traffic management for Boots’ online platforms from our Nottingham office. You’ll coordinate content delivery for boots.com and boots.ie, work with brands on launches and seasonal campaigns, and gate-keep briefs to ensure production readiness for end-to-end delivery.

You will partner with eCommerce teams and internal stakeholders, shaping how briefs are handled, planned and executed, while maintaining high quality and timely

Qualifications

• 2+ years of experience in creative or digital project/traffic management.
• Excellent organisation, communication and stakeholder management skills.
• Ability to manage multiple projects and deadlines under pressure.
• Proficient with Wrike, Monday.com, Airtable and Excel.
• High attention to detail with a quality-focused mindset.
• Agile, proactive, and forward-thinking in fast-paced environments.

Responsibilities

• Lead and oversee all projects for your categories in line with DX process.
• Traffic management through Wrike with forward planning and pre-flight briefs.
• Arrange, lead and document kick-off meetings.
• Build project plans and manage Production Team workload efficiently.
• Be the primary contact with internal stakeholders and eComm teams.
• Keep teams informed of changes to project briefs and alignment.
• Negotiate priorities and manage briefs in flight, escalating risks and opportunities.
• Contribute to continuous improvements through wash-up meetings and process improvements.

Skills

Traffic management

Stakeholder management

Multi-project handling

Workflow toolsWrike

Excel

Attention to detail

Tools

Wrike

Monday.com

Airtable

Excel

Job description

Role: Digital Experience - Workflow and Traffic Management lead
Contract: Fixed Term - 12M FTC
Shift Pattern: Full Time
Location: Nottingham Support Office - 5 days in the Office
Recruitment Partner: Matthew Nelligan
Join Our Team as a Digital Experience - Workflow and Traffic Manager at Boots in Nottingham, Beeston!

Are you ready to make a real impact in the digital landscape? At Boots, we’re on a mission to create a brilliant experience for our customers and colleagues, and we need a passionate Digital Experience Project Lead to help us achieve this goal.

Why Boots?

Every day, our colleagues deliver care, confidence, and connection in communities across the UK and Ireland. We believe in the brilliance that each person brings to our team and provide the trust, support, and opportunities to grow further.

About the Role

This is a pivotal role, working within the Digital Experience team of designers and copywriters to execute the delivery of content on boots.com and boots.ie. You'll be involved in new product launches with high profile brands and delivery of seasonal campaigns such as Christmas and Black Friday. You will be key point of contact for your eComm business areas and gate-keeper for all project briefs they raise. You will ensure the briefs meet our production requirements before planning them into the team’s workload for successful, end to end delivery onto the site and app.

Your responsibilities

• Lead, assign and oversee all projects for your specific categories in line with DX process
• Traffic management via our workflow tool (Wrike), including forward planning, triaging, estimating effort and pre‑flight briefs to ensure information is complete
• Arrange, lead and document kick‑off meetings
• Build project plans, manage Production Team’s workload, assign tasks and projects with the most efficient and holistic use of resource
• Be the primary contact with our internal stakeholders, collaborating with ecommerce teams to inform and uphold best practice
• Keep teams informed of changes to project and alignment to brief
• Negotiate and trade off category priorities and manage status of briefs in flight, escalating risks and opportunities
• Contribute to continuous improvements through wash‑up meetings, process and resource efficiencies

Our ideal candidate

• Proven experience (2+ minimum) in Creative agency Project/Client/Traffic Management
• Excellent organisation, communication and stakeholder management skills
• Ability to manage multiple projects and deadlines, remaining calm under pressure
• Adept with using workflow management tools/MS tools such as Wrike/Monday.com/Airtable and Excel
• High attention to detail with a strong quality and continuous improvement mindset.
• Ability to be agile in a fast-paced environment, proactive and forward thinking

What We Offer:

• Boots Retirement Savings Plan:
• Generous Employee Discounts: For you and a family member.
• Enhanced Maternity/Paternity/Adoption Leave Pay: We support you during important life moments.

Our Values:

At Boots, we pride ourselves on being more than just a workplace. We foster a culture where:

• We’re More Together: Collaboration is key to our success.
• We Believe in You: Your work has meaning and impact.
• We Make Progress: Learn something new every day.
• We’re With You: Your contribution matters, and you’ll be backed by supportive managers.
• We Belong Here: We champion inclusion and respect for all.

What’s Next?

If you’re excited about this opportunity, we’d love to hear from you! Our team will be in touch to discuss your application and the next steps. We’re open to discussing part‑time and job share options, and we’re happy to provide reasonable adjustments to support you during the application process. Join us at Boots and be part of a team that’s dedicated to making a difference. Be brilliant with Boots!