Digital Experience Lead: AI & Platforms

NatWest Group; Greater London; On-site; GBP 70,000 - 100,000; Full time

Job summary

NatWest Group is seeking a Digital Experience Manager to lead the development and delivery of innovative digital experiences. This eight month fixed-term contract role operates within an Agile environment, collaborating with multidisciplinary teams to deliver seamless customer journeys and measurable improvements.

You’ll drive opportunities in AI readiness, search visibility and accessibility, shaping roadmaps across platform, discoverability and agentic capabilities to meet evolving customer

Qualifications

• Proven track record of leading complex digital change across products, journeys and platforms.
• Strategic thinking with strong delivery discipline.
• Ability to navigate ambiguity and influence stakeholders.
• Translate emerging technologies into practical customer-focused solutions.

Responsibilities

• Lead development and delivery of digital experiences, capabilities and releases in Agile environments.
• Identify opportunities to enhance experiences and deliver measurable improvements for customers.
• Define and prioritise roadmaps for platform, discoverability, accessibility and agentic capabilities.
• Monitor trends and AI-related opportunities to inform roadmap and investments.
• Align roadmaps, priorities and dependencies across teams to deliver business value.
• Design and deliver research to capture customer feedback and validate needs.

Skills

Leadership of digital initiatives

Strategic thinking

Delivery discipline

Stakeholder alignment

Ambiguity navigation

AI readiness

Tools

Adobe Experience Manager

Analytics

Job description

NatWest Group is seeking a Digital Experience Manager to lead the development and delivery of innovative digital experiences. This eight month fixed-term contract role operates within an Agile environment, collaborating with multidisciplinary teams to deliver seamless customer journeys and measurable improvements.

You’ll drive opportunities in AI readiness, search visibility and accessibility, shaping roadmaps across platform, discoverability and agentic capabilities to meet evolving customer