Senior Digital Journey Architect

Empresaria Group plc; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading recruitment consultancy in London is seeking a Mid-Senior level professional to lead the design and optimization of customer journeys. The ideal candidate has a bachelor's degree in a related field, strong digital analytics skills, and experience in managing cross-functional projects. This role offers an opportunity to shape customer experiences and drive improvements across various digital touchpoints.

Qualifications

• Proven track record in digital product, journey, or experience management.
• Strong knowledge of digital analytics, customer research, and CX methodologies.
• Ability to manage multiple projects with cross-functional teams in an Agile environment.

Responsibilities

• Lead the design, delivery, and continuous optimisation of customer journeys.
• Define the vision and KPIs for digital journeys, ensuring alignment with business goals.
• Monitor journey performance using analytics and customer feedback.

Skills

Digital product management

Customer journey optimization

Data analysis

Stakeholder management

Agile project management

Education

Bachelor’s degree in Business, Marketing, Digital Experience or related field

Tools

Journey mapping tools

A/B testing platforms

CRM platforms (e.g., Salesforce, Marketo)

Job description

A leading recruitment consultancy in London is seeking a Mid-Senior level professional to lead the design and optimization of customer journeys. The ideal candidate has a bachelor's degree in a related field, strong digital analytics skills, and experience in managing cross-functional projects. This role offers an opportunity to shape customer experiences and drive improvements across various digital touchpoints.