Digital Engagement Officer

Mencap; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

Mencap Trust Company invites applications for a Digital Engagement Officer. This full-time, fixed-term (two years) role is mainly home-based with a monthly attendance at the London office for meetings and collaboration.

You will work to grow our digital presence and deliver engaging content across website, email, and social channels, reporting to the Senior Marketing Manager. Based in the UK, you will split your week between MTC duties and supporting the Royal Mencap Society's Network Partners

Responsibilities

• Create, coordinate and publish engaging digital content for MTC’s website, email and social media channels (Linkedin), including case studies, news stories, blogs, campaigns and resources.
• Manage day-to-day website and content management system updates, working with MTC’s website agency to coordinate requests, test improvements and ensure information is accurate, accessible and easy to find.
• Support digital marketing activity using Salesforce and Marketing Cloud, including supporting implementation, developing email templates and journeys, and ensuring consistent branding and accessible communications.
• Co-ordinate the production of visual and printed content, liaising with photographers, videographers, designers and printers, and maintain an accessible image library in line with MTC’s brand and values.
• Improve digital signposting and referrals to MTC and Mencap’s Planning for the Future information and support services.
• Coordinate requests for information and speakers, and plan and support webinars, events and partnership engagement activity, working with MTC colleagues and external partners to raise awareness of wills and trusts activities across the Mencap Group.
• Monitor digital channel engagement, produce monthly and quarterly reports, and carry out regular content reviews, using insights to improve accuracy, user experience, accessibility and SEO.
• Provide one day per week of digital engagement support to the Mencap Network Partners team, supporting its digital channels, website content and engagement activity through agreed matrix management arrangements.

Job description

Mencap has a fantastic opportunity for an experienced Digital Engagement Officer to join the Mencap Trust Company (MTC). This is a full-time, fixed-term contract for two years. The role is primarily home-based, with an expectation to attend the London office at least once a month for team meetings and collaboration.

Mencap Trust Company (MTC) is a not-for-profit trust company dedicated to protecting the financial future of people with a learning disability and autistic people. This exciting new role will play a key part in raising awareness of Mencap Trust Company's services, helping both families and professionals in the legal and financial services access vital information, advice and support through engaging and accessible digital content.

This is a full-time role, with four days per week dedicated to Mencap Trust Company and one day per week supporting the Royal Mencap Society's Network Partners team. The role reports directly to Mencap Trust Company’s Senior Marketing Manager.

This is an exciting opportunity to help grow the digital presence of a specialist organisation that makes a real difference to the lives of people with a learning disability and their families.

The role holder will:

• Create, coordinate and publish engaging digital content for MTC’s website, email and social media channels (Linkedin), including case studies, news stories, blogs, campaigns and resources.
• Manage day-to-day website and content management system updates, working with MTC’s website agency to coordinate requests, test improvements and ensure information is accurate, accessible and easy to find.
• Support digital marketing activity using Salesforce and Marketing Cloud, including supporting implementation, developing email templates and journeys, and ensuring consistent branding and accessible communications.
• Co-ordinate the production of visual and printed content, liaising with photographers, videographers, designers and printers, and maintain an accessible image library in line with MTC’s brand and values.
• Improve digital signposting and referrals to MTC and Mencap’s Planning for the Future information and support services.
• Coordinate requests for information and speakers, and plan and support webinars, events and partnership engagement activity, working with MTC colleagues and external partners to raise awareness of wills and trusts activities across the Mencap Group.
• Monitor digital channel engagement, produce monthly and quarterly reports, and carry out regular content reviews, using insights to improve accuracy, user experience, accessibility and SEO.
• Provide one day per week of digital engagement support to the Mencap Network Partners team, supporting its digital channels, website content and engagement activity through agreed matrix management arrangements.

If you are looking for an exciting and rewarding new challenge along with the opportunity to develop and promote our vision, we would love to hear from you.

First interviews will be held week commencing 16th November with second stage shortly after.

Mencap welcomes applications from all suitable candidates and is committed to attracting a diverse workforce. However, all available Certificates of Sponsorship for 2026 have now been allocated, so we are currently unable to offer visa sponsorship. Candidates must already have the right to work in the UK to be considered for this role.